Urban Bar & Kitchen — Restaurant in Tuscaloosa

Don't bother with their delivery service. It's beyond frustrating how they consistently manage to mess up my order. Despite my best efforts, including calling ahead and attempting to speak with a manager to ensure everything was correct, they still managed to leave out a side dish – yet again. The receiver of my call never passed my call to a manager but guaranteed my order would be correct.

The lackluster response from their on-duty "manager" only added insult to injury. When I called to address the issue, I was met with indifference and even insinuations that I was being dishonest. The manager's insistence that she had marked everything off, despite my clear indication otherwise from the receipt, was frustrating. Even when I pointed out the missing collard greens listed under the Creole Surf and Turf, she adamantly claimed that the side wouldn't be detailed under that meal. It was as if she was implying I couldn't read the receipt, which was right in front of me. This interaction not only felt like she was calling me a liar but also revealed a lack of familiarity with their own receipt system, adding to the overall problem. Such behavior is concerning, especially from a manager.

Offering a measly $3 refund as compensation for their repeated errors was not only inadequate but downright disrespectful. It's not about the money; it's about the principle. This isn't an isolated incident; it's become a pattern of incompetence. Despite my efforts to give them the benefit of the doubt, they've consistently failed to meet even the most basic standards of customer service. It's disappointing, to say the least. Rather than offering empty apologies and meaningless gestures, they need to take genuine steps to address their systemic issues before they lose any more loyal customers. Until then, I'll be taking my...

Excellent experience last Thursday for lunch while visiting family from out of town. It looks like a regular sports bar/restaurant, so I didn't expect such high quality food! I got the fried catfish, which said it's from a local farmer, and it really tasted like it was just caught that morning. Lightly breaded, so you really taste the catfish, and the tartar sauce was also great. I had catfish at 2 other places in town, and this was the best. The other person got the fried chicken BLT, and loved it. Both entrees were huge portions. Enough to take half home One of the sides was the collard greens, and they were some of the best I have ever had. Most times it has a strong smoked pork flavor that can overpower the greens, but I didn't taste that at all...the seasoning was really excellent and unique, and I wish I could get the recipe (was that allspice in there?) The fried green tomatoes were also excellent, but I was born and raised in Memphis, and have never heard 1000 Island called "Memphis dressing". They tasted perfect without it The noodles in the mac and cheese were way too soft and gooey, and way too much cheese and butter in the grits. We had leftovers of both, and they both turned into a solid mass of mush when they got cold. Neither had any flavor besides simple yellow cheese and butter...no other flavor at all. I would not choose either of those sides again. It was $50 plus tip for 2 of us only drinking iced tea, so it's not cheap, but I would definitely eat there again and try some other things The service was excellent. The entire staff was very friendly and professional. Especially the lady who brought out the food. She had a...

I would DEFINITELY give more stars to this place if I could. I was pleased with everything well before the food came. The older historic building and decor with subtle lighting was lovely. I was greeted with a smile from the hostess and seated; my waitress shortly came over with a smile. She was on point the entire visit. My tea was perfect...not too sweet and not too bitter. I ordered the cheese grits and fried fish ( allergic to shrimp...hence no shrimp for me). I loved that tartar sauce, and it was the best one that I have ever had. I never thought to take pictures. I guess I was eating too hard. Sorry...But, I will be back and will do a better job with the picture taking. My bestie from college had the pork chops and waffles. She was pleased with her choice as well. What impressed me the most though was the fact that the person who served my dish to me, who checked on me and my friend along with the other tables, who helped clear the tables alongside this older man was actually the owner of the restaurant. I found that part out later once I researched the place because I was so pleased with my experience. I have been a waitress before, so I notice some aspects people who have never worked at a restaurant might overlook. The fact that this man helped with every aspect speaks volumes to me about his character and how he feels about his workers and...