Veracruz Mexican Grill — Restaurant in Tuscaloosa

If I could give 0 stars, I would based on poor customer service alone. I went to this establishment to meet a friend to celebrate her birthday. When I walked in, I was immediately greeted and seated, which was the best part of the experience.

Note: There were about three tables occupied, so it was not crowded at all.

A gentleman promptly brought tortilla chips and salsa to the table; the chips were cold and stale so when another server passed by, I asked if I could have warm tortilla chips. A few minutes passed and my friend arrived; the warm chips still had not made it to the table, so I gently reminded the server that we were still awaiting warm chips. The server nonchalantly stated, "Ok. . .I'm busy. . . but I told him [the person in the kitchen]. . ." The server then took our drink order; I stated that we wanted a pitcher instead of the individual margaritas. The server rudely asked, "Do you know how much that costs?" I replied, "19.95, correct?" Then, he abruptly replied, "Yeah. . . and how many checks?" I replied that there would be one check and asked if that were okay? He said "Yeah. . ." and swiftly walked away. My friend, who is a regular at this establishment, asked what his attitude was about, and I replied that I didn't know. The chips still had not made it to the table. . .

A few moments later, another server emerged and circled the area at which we were seated with two baskets of seemingly fresh tortilla chips. He then placed one basket of tortilla chips at the booth in front of us, then circled back to the kitchen, carrying the other basket of chips. I surmised that he'd seen the old, cold tortilla chips on our table and thought we did not need them, so I attempted to get his attention, saying "Excuse me. Excuse me. . . Excuse me. . ." as he walked away, but he never turned around. He soon returned with the tortilla chips, and I attempted to explain that I'd called him to tell him we were indeed the table to receive the warm tortilla chips. The server, nonchalant, unmoved, apathetic, and ultimately rude, replied, "Okay. . ."

This response was the last straw for me. I asked my friend if she had another restaurant that she wanted to go to, and she did. So, we left and celebrated elsewhere.

In short, this was one of the worst casual restaurant experiences I have ever had. I do not tolerate poor customer service, nor I do I spend my money at establishments that do not treat their customers with respect. While my friend stated that this type of behavior had never happened to her at this establishment before, she was also in agreement that the servers' behavior was problematic. I do not know if the staff had a bad day, but I will not return for more apathy, stale tortilla chips,...

We waited 30 mins for the food. Food was horrible. This place made a mexican enchilada dinner from Walmart look superb. The food was lukewarm, like it had been sitting under a warmer. The enchiladas I ordered were bland, cold, the tortillas weren’t even cooked & the meat was cold. The only thing I touched was the rice and beans which were lukewarm but we were hungry so we ate that. We ordered a soup that was recommended by the server because it had shrimp. We get the bowl and it’s a a whole shrimp with eyes which WASNT stated. We didn’t touch it & asked to have it taken back. The server said she couldn’t remove it from the ticket because she couldn’t re serve the food. I looked at her and said “yes because that would be unsanitary”. She came back and said “well next time we can’t do that just because you didn’t like it”. The thing is we didn’t touch it! When we get the ticket, it’s got a cash total and then a total for cards. So they’re charging a fee for a card swipe too? 45 dollars. I should’ve only paid for the drinks, and the dip as everything else made us very sick. (That’s the total with the soup removed). She also gave the assumption that they reserve food. Which is very very nasty. Also who said we would be coming back? That’s a rich...

We came here Sunday afternoon. They immediately sat us and handed us our chips and salsa. The chips were warm but they were hard and not enjoyable. Salsa is good, however. We ordered drinks and when mine came, it had a fly in it so I had to ask for another. We ordered chicken fajitas for one and it was more than enough to split for 2 people. They came out fast and sizzling, still with smoke. Good portion of chicken and veggies, with side of lettuce, pico, beans, and rice. The pico was a bit overdressed with lime. The chicken itself is marinated in something that is super dark and at the bottom of the plate is just a pool of this dark liquid which I didn't like. I'd prefer something more fresh. Was very pricey- Sunday's they don't do lunch specials and they are currently charging .95 extra for grilled meats because of a shortage.. you’ll probably be spending around $20 a person if you get any side dips/drinks We've had better experiences here but today has made me wonder if I should be searching for a better...