Taco Casa — Restaurant in Tuscaloosa

Prices are more than fair, but the quality of food was slightly lower than expected based on what locals had said. The enchilada was completely submerged in a cheap nacho cheese that made it nearly inedible. The taco was placed on top of the beans, which made the taco shell soggy. The tortilla chips were pretty good, and the rice and beans were decent. I guess I'd say it's halfway between something like Taco Bell and Moe's. Like, better than Taco Bell, but a serious step down from Moe's. The only reason I'm giving them 3 stars instead of 1-2 is that the service was BEYOND excellent (to the point that I almost gave them 4 stars). I seriously couldn't believe how good the service was from the girl at the register (I didn't catch her name). She went above and beyond the entire time and was extremely attentive (she noticed I didn't grab any napkins and left the register to grab some and bring them to me without me even asking or anything 😳). She belongs in a 5-star restaurant without a doubt and the restaurant is lucky to have her! Truth be told, if they just made some minor tweaks, I'd give them an extra star. As it stands now, I think this place is probably best if you're drunk one night and out with friends. I could TOTALLY see the appeal if I were...

Food was rather mediocre, employees seemed distant and preoccupied with fraternization. Not the usual experience for me or my family. The following complaint is only a personal issue for me. I requested a ice water, through the DRIVE-THRU. I am perfectly okay with paying somewhere around a dollar for a water.. But $2.62… The insanely priced water combined with the new $0.50, “convenience fee”, for using a VISA..

I’d much rather stick with different establishments.

Complacent and price-gouging.. not my style.

Again, I will say that the food was okay. Issues are with experience and extra prices.

• I decided to read other reviews. Upon reading some responses from the “Owner”, I realized something. The “owner” only responds to positive reviews and completely ignores negative ones. Blames quality issues on POLITICIANS.. seriously? Really doesn’t seem to care about customer satisfaction. Seems about right for a restaurant founded by southerners after a trip to Mexico. Hilarious that some of those same people want Mexicans to “stay out”… Unless of course we can profit from your...

After tonight my review has been changed from 5 stars to 1 star. Looked up closing times online and found 15th street location was open till midnight. Wife had just gotten off work and we arrived at 1030 and sat in line of drive thru for 30 minutes. I was ok with this but once I reached the speaker to order was told that they were now closed .The car in front of me had been allowed to order. When I inquired I was told they closed due to some incident and the police had been called but if I wanted to complain I should call the manager. Which I intend to do there no apology and the attitude coming through the speaker was almost visible. A little politeness would have gone a long way in relieving my frustration instead I was made to feel like I had been the root of all evil because I simply wanted to buy food at your establishment. So after the conversation with the manager or response here I may change this review until it remains and as a long time customer will...