Whataburger — Restaurant in Tuscaloosa

I’ve NEVER had a bad experience with Whataburger. Until now. I’ve only had Whataburger in Texas so maybe that was my first mistake, but it was my last chance to have some for a while - and I’m 3 months pregnant. Anyway, couldn’t understand the lady on the speaker. Ordered a chop house cheddar with onion rings and DP. A honey bbq chicken sandwich with fries and DP. Added a ranch after she gave the total (because they charge for them) and all she said was “okay..?” Then asked the payment window to repeat the order - which she did - with an attitude. And only told us the sandwiches we got but that was good enough for me... we get our drinks. They ask what ketchup we want, we say spicy. We get our food. We pull away. Not only do I not have my onion rings, but also notice we don’t have spicy ketchup. I’m frustrated at this point. Drive thru was long enough we couldn’t go around so I go in, ask for onion rings and spicy ketchup. Girl disappears. Employees are thoroughly enjoying their job, slightly working, but also paying no attention to me staring at them through the kitchen - including the manager. (They obviously didn’t even pay attention to the ONION RINGS on the order since there weren’t any made). 5 minutes later... She brings my onion rings. I ask AGAIN for spicy ketchup - at this point I’m pulling teeth - and also a ranch (which wasn’t ever even rung up - so free for me.) I finally get my stuff. the staff is SLOWER THAN CHRISTMAS Go back to the car, I’m beyond frustrated with the wait. Took me 25 minutes from order to leaving. To top it off, the chop house cheddar burger SUCKED! Dry, hardly anything on it, soggy, gross, old bacon.. fries were cold.. luckily the chicken sandwich for my husband was decent enough to suffice. *disclaimer, I’ve worked in food and fast food industry for YEARS. I’m probably one of the most patient and forgiving people I know when it comes to this industry. For me to be so upset as to stop eating my food to write a terrible review, it’s pretty bad. This location...

Whataburger Woes on Skyland Blvd

One would think that a visit to Whataburger should be an uneventful affair, a straightforward transaction of calories and grease, served with a side of Southern charm. But what I experienced at the Whataburger on Skyland Boulevard in Tuscaloosa was more akin to a tragicomedy with an extra large order of fries.

As I approached the counter, a sullen young man was stationed there, exuding all the enthusiasm of a traffic cone. He mumbled, though it sounded more like a ritualistic chant one might hear at a hastily convened séance. Not wanting to break the spell, I placed my order and took my seat, clutching my number like a talisman against fast food mishaps.

Twenty minutes crawled by. I observed our morose oracle, moving with glacial indifference, delivering food to tables like a harbinger of delayed gratification. And then, it happened. The Grim Reaper of Fast Food Orders approached the table behind us, bearing the long-awaited sustenance. Except, dear reader, it was MY order!!

The patrons at the neighboring table received MY food with the casual acceptance of accidental beneficiaries in a bureaucratic lottery. Meanwhile, my stomach churned with the bitterness of unfulfilled cravings and cold anticipation.

It took the fog of realization some time to lift: my food, now cold and disheveled, was stranded on the wrong table. My number, as visible as a lighthouse in a foggy sea, had been ignored. At that moment, the allure of Whataburger evaporated like the steam from my once-hot meal.

With a heavy heart and an empty stomach, I left Whataburger, yearning for a place where orders are more than just a suggestion and service comes with a smile—or at least with a semblance of acknowledgment.

If you were to find yourself in this culinary misadventure, I'm sure you’d agree: some places are best left to the imagination, or better yet,...

I realize you can't expect much from fast food these days, especially the customer service. But this visit warrants a review. (Not the food as I never received it!) On 12/1/2019 I pulled into the drive thru at 5:25. There was only 1 car at each speaker so it didn't appear that they were too busy. I placed my order at 5:30, from that point it took 30 minutes to make it to the first window to pay. As I pull up at the first window they ask me what I had, I told her and she said that they thought I had driven off and canceled my order.....um....no.... I've been right here in this line for 30 minutes waiting on said order. She apologizes and rings up my order and I pay. I pull up to the second window and waited about 5 minutes before they came to the window and again asked me what I had....I repeat my order. She said ok and closed the window..... comes right back and says "we are out of the caramel shake, would you like to change the flavor?" In which I replied "no, I'll just take my money back." See for me it wasn't about the shake but the fact that 35 minutes ago they had the shake, 5 minutes ago the first window rang it up and never mentioned not having the caramel. Do you think either manager or crew leader came to the window to apologize? Offer a discount? Give any explanation about the hot mess going on in there? NOPE. The failure on management's part to show any leadership and come speak to me was enough that I just wanted my hard earned money back. The girls at both windows apologized and I told the second "well it's not your fault but...