Mimi's Cafe — Restaurant in Tustin

Very displeased with how my May 9, 2021, catering order was handled. After calling several locations, I was assured by Evan at the Tustin restaurant that they would be able to accommodate my Hot Brunch Feast in the small size. I had asked to pick it up at 12:30, but Evan advised that it would be busier at that time and asked if I could pick up my order at 11:30 instead. I was happy to oblige since he agreed to prepare my order during one of their busiest days, Mother’s Day. I called again on Saturday, to confirm they would still be able to prepare my food on Sunday and was told again yes by Evan. On Sunday, my son and I arrived at 11:45, to give them a chance to complete the order in case they were running behind. When we made it to the To Go counter, the young woman behind the counter mentioned that our food would not be ready for another 30 minutes and asked if we wanted to pay ahead of time. She proceeded to ring me up for a total of $40 some odd dollars. I advised her that the Mimi’s website, lists the small Hot Brunch Feast at $90. She then appeared confused and asked what it was that I ordered, so I repeated that it was the Hot Brunch Feast. She did not know what this meal was and went to find a menu, I’m guessing to confirm the price? After some time, she returned with the menu and rung me up for the correct amount. She told me that someone would bring our order out to my car and asked for a description of my car. By 12:55, no one had delivered our order, so my son and I went back in to check on the status. There was a different young woman at the counter. I showed her my receipt and asked when my order would be ready. She said it was being prepared because she saw her colleague placing catering trays into a bag and started to help another customer. Those items were left on the counter unattended, so I went to check if that was my food, which it wasn’t. A few minutes later, another colleague FINALLY brought out our order. I don’t recall any apology from the last employee we dealt with, perhaps because she was unaware of how long our wait had become? I also question, why Evan recommended an 11:30 a.m. pick up time instead of agreeing to my original 12:30 time? I also don’t understand why he did not take down my phone number to call with any problems, such as their staff running behind schedule, which I would have understood because of Mother’s Day. Why too, was the first staff member not familiar enough with their menu items? Very poorly run location, to which I will...

Today I went in to get a simple breakfast. Mimi's has always been one of my favorite places, but today the manager decided to play server and made me cry. My day was already bad, I had to get a biopsy because of the possibility of cancer. So all I wanted in the end was to go out with my mom to one of my old favorite restaurants, but when they sat us down they put us in her (blonde lady with an unreasonable hatred for no reason) section. Coolio, never had an issue with service before today. We make our drink orders we go on with conversations and picking a meal. She comes back over to take our orders, I made one mistake reading the menu and instead of trying to help she just stands there with an additude acting like I was wrong for not understanding. Because clearly, it is my fault. Its fine if I'm in the wrong, sometimes I am. But that doesn't give you a right to be rude for no reason and make me rush. If I got it wrong then explain and let the other person order first or give us more time! There's no reason to have an attitude! If there is a problem in your life that doesn't matter, it shouldn't affect you in the workplace and if it is then take a break. You have NO RIGHT to ruin my day and make me cry for no reason. Was I oversensitive? Yes. But who wouldn't be when they might have cancer?! Learn patience and empathy! Also later on when asking for a manager we learned that she was the manager. Great! Amazing! Terrific! We love when restaurants get bad management when there are 2 other significantly more qualified employees right there because they clearly understood empathy way better than she did.

TLDR: DON'T GO HERE, manager was extremely rude for no reason! The other staff there were extremely nice. Which makes no sense to me. They should be the manager, they were understanding, tried problem solving, and actually got a solution done. They understood that I was upset and so they helped us! The manager should learn from their staff because clearly they have no idea what empathy and care is. If you do go make sure you don't get sat in the section with the manager lady with fake...

Extremely disappointed by every aspect of this restaurant. The restaurant was empty and we were sat immediately. The waitress did not come back for 15 minutes to get our drink order and to deliver our waters took another 15 minutes. We ordered when she brought our waters and the food presentation was spot on (I will give the cooks that! But the food was terrible. The potatoes were raw and my daughters French toast was batter in the middle). The food was obviously sitting waiting for a long time because it was cold, not even warm when it hit our table. We had a baby and had to ask for a high chair which took her until our food was served to bring. It was filthy and I had to go to my car to get sanitizer and cleaner. The picture is my 3rd napkin cleaning it. There was food on it... you'd think during a pandemic they would keep things cleaner. I hate to be a downer and love leaving 5 stars but this is not a place...