Thai Cafe — Restaurant in Twentynine Palms

I have done both dine in and take out. In both instances the customer service was terrible, yes, terrible. Meaning beyond bad, is was spectacularly inept with a sprinkling of rudeness about the ineptitude.

My most recent visit was put in for take out and I was told it would be ready in 40 minutes (620 for those keeping track) I arrive at the time they indicated and they say 20 more minutes. I take stuff home and come back 20 minutes later and they say it’ll take “a while” longer and get testy when I request a minute estimate (again 20). I sit and chat with other customers who warn me that this place is notoriously bad but it’s late and we were all too lazy to make our own curry, so, what are ya gonna do? As I’m waiting my 20 minutes, other customers are getting their orders and one lady was given the wrong take out order twice, no apology, a young man got the wrong protein (meat instead of the tofu he requested) and so on and so forth. After another 20 minutes I inquire again and am again given a testy, “20 more minutes.” At this point my wife calls the restaurant to check in and is told “it’s a family run restaurant and we are busy, so it is what it is,” before they hang up on her.

After my next 20 minute set is over, I again inquire and I’m told it’s not ready. I let them know it’s now been an hour and forty minutes since the order was placed and the young lady went to check in the kitchen. The kitchen reported they didn’t realize it was after 620 (it was now 720) and it’s going to be… well you get the idea.

If I could give zero stars I wouldn’t, the food deserves a star. I mean the portions are small and it’s overpriced but it’s also really tasty. But not tasty enough to outweigh the horrible service and get business from me...

I recently ate here fir the first time for dinner when my father and I were staying locally for a geology class at the Desert Institute. I was craving Thai food and am so excited we found this place! EVERYTHING we had was amazing and it's a good thing I don't live locally or I swear I would come here at least once a week. We started with the lemon grass soup with shrimp and this was the freshest, best tasting soup I think I've ever had. The flavor was so good and very unique, almost a balance of sweet and sour. Hard to describe. I just loved every spoonful and was so sad when I finished it all. Next we had their yellow chicken curry and mixed vegetable stir fry. I love yellow curry dishes and am very picky about how it tastes. The flavors of this one were entirely spot on. It was just delicious. It is listed as not spicy but it definitely has a spice kick to it, which is fine with me, but if anyone in your party is opposed to spicy, you may want to ask them if they can tone it down, I don't know if they can do this. For us though the spice level was wonderful. The vegetable stir fry was the best I've had in an Asian restaurant. Too often a vegetable stir fry has this weird, gelatin like coating or sauce and I never like that. This one didn't, it was just really fresh veggies cooked with wonderful seasonings and herbs. Our whole dinner was just perfect and we were so hungry I didn't think to take pictures. The restaurant is also nicer inside than it sounds. This would be totally appropriate for a date night, they serve wine and everything. I can't wait to return next time I am in town!!! Servers were also friendly and attentive, they made us feel...

I regret to say that my experience at this establishment warrants a one-star review, with specific emphasis on the service – or lack thereof. Despite being a Friday evening with only half the place occupied, and a mere five tables seated, the service was astonishingly poor. There was one server at the cashier who also took orders from customers that seated themselves, and one Bus Boy.

Our ordeal began when the server finally attended to us 15 minutes after we arrived, as we were unable to place our order at the cashier. She took an order for 2 Pad Thais and wontons as an appetizer. However, after waiting for 30 minutes, the Bus Boy brought just ONE Pad Thai to our table. In a baffling turn of events, we decided to start eating the solitary dish while still awaiting our appetizer and the second Pad Thai.

As more customers poured in, and the place neared full capacity, there was still no sign of the server, who was perpetually occupied at the cash register and handling To-Go orders. Meanwhile, the Bus Boy scurried around delivering random food to other patrons.

This was undeniably one of the worst dining experiences I've had. If there is a shortage of staff, it is essential to inform customers upon entry, stating that the waiting time for food is approximately 1 hour. Instead, there was a conspicuous absence of communication, leading to a prolonged and frustrating wait for our order. After enduring 40-50 minutes of this ordeal, we decided to cut our losses, left a partial payment for the one Pad Thai under the plate, and departed. I have no intention of returning to this establishment based on this exceptionally poor and...