Chuck E. Cheese — Restaurant in Tyler

I do know that all people, restaurants, places, etc. can experience "off" or "bad" days....that is why I always re-visit several times to see if something changes, makes a difference...just in case. However, after several visits (with different kids and grandchildren) over a period of time, many of the same type things, incidents, etc. are occurring...only worse. Unfortunately, this past visit includes quite a few things. My son and his wife and my 2 and 4 year old grandchildren wanted to visit CEC. Although there were a great deal of vacant tables, none had been cleaned. Even after finally locating someone to do so, the table was still sticky with food left in the booths. While waiting to decide our food order for awhile, I proceeded to one of the card pass machines that was still working, but also having trouble with this one. I wanted to purchase points for 2 cards, and had requested a printed receipt since it didn't appear to work well. Finally got the cards...no receipt. Since I wanted to be sure if I was charged properly, I finally found someone to ask....but said didn't know; said would need to get someone else, but thought would have to shut machine down, open up, etc. End of that... (my prior experience was my reason for requesting receipt...double charged before) Not only was quite a bit of food, trash, etc. in floor....but lying in the floor, next to one of the games at the front near the tables, was a small pair of blue jeans partially folded over with something all in it and running out (not sure if it was "throw-up" or the other....sorry, but it wasn't good). They remained there the entire time we were there (over two hours)....except later, the "stuff" was being stepped on by kids running around. I would have take photos, but some of the older kids that were running through the area made for small children knocked my phone out of my hand, and it wouldn't work at the time. Several of the games/rides were either not working or not working properly. Some would take a point off card..but do nothing; try again...same thing until you've lost several points. Again, after some time, found an employee and were told to "just keep count of the points lost, then tell them later and they would be put back on card". (read on to see how that goes!) There were other adults saying the same thing...points being used; machines not working; frustrated and upset. Naturally, with two very young grandchildren, we were with them at all times. It's sad that the much older children or teenagers were running so fast at times that they knock small children down; were riding the very small toddler-type rides, etc. Yes, parents should be taking care of them as well, and their actions, but perhaps some supervision from the store could be "visible" in these situations. The pizzas we had were fairly good at the time...were hot and tasted fresh; but did experience some stomach issues later. Before eating, visits to the restroom displayed much needed cleaning. Eventually, my son did go to the counter and asked for "management". After speaking to a female and told what the employee had said earlier regarding the lost points (believe it was 10-11 points between the 2 cards)...she stated "that was really very strange", said the machines were working, implying we were not telling the truth. None of us had a reason to make any of that up....both grandchildren still had plenty of points left on cards anyway...it was the principle of the whole idea! I am certainly not bothered by a few points, but when I spend close to $70, I am bothered by very poor, or lack of customer service, health issues, safety factors, and quality standards in a restaurant. Of course, people will continue to frequent Chuck E Cheese; I sincerely hope that this one will soon be back to the quality and standards that it once possessed. Chuck E Cheese should always be a positive...

❤️‍🩹❤️‍🩹❤️‍🩹❤️‍🩹❤️‍🩹❤️‍🩹❤️‍🩹❤️‍🩹😢😢💔💔🤧🤧😤😡😡The staff of 8 or more with two managers not even a lil busy all on there phone while customer couldn't get service rude disrespectful and untrained staff couldn't even find plates we waited 35 mins to order and after we ordered our food we had to stand in line again to buy player passes I have two kids and each player pass has to have a phone number linked so to all the single mom's who have multiple kids and idk don't have multiple phones and numbers on you then I guess they'll have to share which is not something I'd want to make my kids share when it's by the minute play and even after my best manners and my request to have help or an understanding of how and what the play passes level included which staff and especially a manager should have the knowledge to run the restaurant but sadly no and I'm appalled at how they spoke to me and my family my son who is 8 on the speturm used his manners want a lollipop with his ticket winning we waited again 30 mins in line but multiple registers available and working plenty of staff standing around and when I asked can we get someone on the other registered the immature manager who had no common sense or decency for anyone told me she can make us leave. mind you my oldest child who went out to the car before us never had the number on the arm checked so much for safety !!!! we use to love going to chuck e cheeses but after this nightmare I'll be sure to inform all I can to atleast avoid this location no one should ever have to deal with this but I couldn't stand for how they treated a special needs child I spent 169 dollars on two play passes by the min or by the point didn't matter the cards off after they played 40 games and we weren't given our players passes back they said we wouldn't need them .so if I have to go to chuck e cheeses ever again it won't be this location .ps no door checker !no safety! no respect for autistic kids or their loved ones. It's just about the money not about giving special needs children and family and safe and sensory friendly place to be a regular kid to enrich all kids ...

Horrible! The employees - RUDE; Disrespectful; Glare at you nonstop, after you caught them clearing away your table & throwing your food into a trash can, FYI there was a Purse, 2 drinks/personal items on one of the benches!; make you feel VERY uncomfortable, so much so that your children NOTICE their attitude, muttering very unprofessional comments just loud enough for you and your children to hear them & be FRIGHTENED & WANT to leave! But if that's not bad enough for you, HOLD on to your Lysol because YOU WILL need at least 4 cans of it after going into the restrooms NO JOKE Disgusting Bathrooms. SEE PICTURES

Packed to the 10thdegree, elbow to elbow on a Saturday. Sunday was not much better. We went on both days. Each day, we had numerous issues with staff, service, machines and food. and of my I'm were My sons liked some of the newer games, the modern rideable rides, my 5yro loved the Mario Kart - sadly one of the 2 racing stations had a paper sign taped on the screen stating "loading" please wait for management ! so he was constantly interrupted by kids trying to 'play' on his game! 🤬 These kids were running around with food, pizza in their hands and mouths, gross! Shoving, pushing, screaming, falling down, saying mean things, NO parental supervision. The GERMS!! Place was bigger than most but the constant glaring, rudeness, having to watch our food/table like a hawk, food order MIA, along with the Grotesque rest rooms and bully kids, sent us out the door and straight back to our hotel for baths. Went to Tyler Escape Room and an Arcade place instead! I bought a 2 month pass, and it's not transferrable...