JCPenney — Local services in Tyler

I bought a diamond necklace with a 14k white gold chain for my girlfriend on November 3rd of 2016. We had a care plan of two years, and a few weeks ago the chain broke. So we took the necklace in to have it sent off and replaced but when they called us back to pick up the new chain it was too short and not the same length or thickness of the chain that was returned. It was nothing like the original so we asked that we get a longer chain like we bought the first time and they said that it was the same length but it isn't. The sales attendant called the JCPenney place where they sent the chain back to and the woman on the phone said that when the chain came in she measured it at exactly 20 inches long(which is what we originally said it was suposed to be returned at). She then continuted to say that my now fiance had to have streched the chain exactly two inches. We tried showing them pictures of her wearing the necklace to show that it was indeed a 20 inches chain not an 18inch that the company returned to us as a new chain. One of the pictures is even dated November 13, 2016(10 days after purchase) and clearly shows the chain to be longer than an 18 inch. When they saw the necklace was clearly longer in the pictures then the one they returned to us they tried to say that we must have bought a second chain and replaced it ourselves. After assuring them we didn't swap chains they kept saying that my fiance had to of streched the necklace exactly two inches making it longer. And now they still won't replace the necklace with the correct length of chain. That same day I purchased a set of diamond earrings in the same transaction(it was a super great deal if I bought the original necklace that I've been describing then I would get a lot of money off of these earrings) so I purchased both the necklace and the earrings and now they are saying that the earrings were never purchased that same day when the clearly were because that was the only way to get the earrings at the discounted price. No one seems to want to help make this right so we will not purchase jewelery from JCPenney's again and we will tell all of our friends and family about this and not to...

Visited during my lunch hour today and found some shorts and tops. Needed to try them on because I'm in the process of loosing weight so I'm usually not sure on size. I walked past at least 10 employees and not one even said hello, they were busy chatting with other coworkers, working on stock, or just leaning against a fixture. Finally found a dressing room near lingerie, it had a closed banner on it. Went around passed the clearance clothing found another fitting room, also had a closed banner on it. Went around to the men's side found another fitting room with a closed banner on it. Finally found an open fitting room in ladies dresses and the employee doesn't even say hello, just states "there's a line". I asked her if there was another fitting room available in the store and she pointed to the end of the line, which there was 6 ladies sitting in chairs and standing with hands full of clothing. I just told her I can't wait. I decided to just purchase the items and take them home to try on. Went passed 2 registers that were closed, came up to the register at the front entrance that had one cashier and 9 people in line. I asked the lady at the end of the line how long she had been waiting, she said 15 minutes NOT including the 30 minutes she had to wait to try on items. I just placed my 12 items on the nearest table and left. Don't use the excuse of not having people there, because there was plenty of employees there, just no one in the right spots to take care of customers. I won't be back until they can get their...

Very disappointed in the customer service in the store both in the photography department and the children's department. Because I wasn't part of the santa photography special group, I was there on a business head shot appointment and I had come back to view my photos (manager was gone on a long lunch and the girl helping me was new and not sure how to help me with my corporate acct discount) I was asked to wait while they took care of other appointments with santa since they were on a time restraint, even though I had an appointment prior to those coming in and had to make a second trip in...which still did not get resolved ... i will be making a third trip to hopefully get my digital file and have to only pay our corp rate (which has been negotiated for a very long time with JCP and our Corp headquaters) but cant be found nor do they have the time since Santa is there to mess with me...i was made to feel like i was just one big pain today...poor poor customer service... Then i go to buy a couple of toys for the grandchildren , 3 young women were behind the counter and i ask if certain toys were on sale, and they all said almost in unison" you will need to bring the toys here and we can scan them but you need to get in line "...???? Really ...no one was on the floor to help...they acted like it was a inconvenience to talk to me...and by the way only one of the girls was ringing a customer up ..the other 2 were leaning on the counter talking to each other.... very very disappointed today...