Whataburger — Restaurant in Tyler

Terrible night staff! EVERY night that we go they either don't answer at all or do and say they're rebooting the system. Last week we were in drive through for a hour and 15 minutes!!!!! Once we went to pick up an online order and we got there twenty minutes later like the app said to. When we told them we were there for a pick up order the woman said something but we didn't understand, she was mumbling. When we asked the second time two different female employees yelled threw the intercom "WE JUST GOT THE ORDER!" Then we waited for another 45 minutes before we got our food. Another time no one would answer us so after 5 minutes of no response we left. As we pulled around the building someone else pulled into the drive through and we rolled the window down and could hear someone taking their order. It's extremely frustrating since both my husband and I work night shift so we often go in the early morning hours, but we can never receive reasonable service. It definitely seems like they just hope you leave so they don't have to do anything which is very disappointing considering they're the only 24 hour food...

This early am experience is exactly the reason I have not done business with whataburger in 7 years. Pulled up to get a quick bite after an on call medical shift. Waited in line for 7 minutes just to place order after the truck in line at the order stall had to get out of his truck to see if anyone was even working, he finally placed his order. Then a man in a car in front of me placed his order. I pulled up and placed my order of spicy chicken ranch sandwich, and waited and waited, no one ever came back on to verify so I went ahead a drove up to the window thinking it was a glitch in her mic or something, just to be told rudely that I had not placed an order and I cannot place an order at the window. Your staff is just so rude, your food is never consistent and this is why I am so happy to have been reminded why I don't do business here. To think fast food workers want $15 an...

There were two cars in line. I think the person in front of me must have a large order. She did not. I finally pull up to the window to pick up a single order for a #1. There are several people talking and the person at the window is making drinks. Several drinks and never looks up. People still talking. I sit and sit. I consider driving off but I know my son is ready to eat. By this time there are 4-5 cars behind me. Someone else walks up, after I have Sat there for 2 songs, and asks what my order is. And then hands me my order that was sitting there the entire time. I personally don't eat fast food , but there was nothing fast about this. My son said the food itself was fine . I'm surprised it wasn't soggy. I honestly don't know if writing reviews does any good because they are not hurting for business , but just in case they want to do some training with...