Slam Dunk Pizza — Restaurant in Ukiah

This Slam Dunk Pizza in Ukiah is the worst!!

First, our order of $80+ was delivered to the wrong house, since our neighbors were outside, the delivery guy gave it to them. Secondly, my pizza got overcooked. That's not too big of a deal, since I like my pizza a little crispy, but it still shouldn't happen. Next, the delivery guy came back, then called us, telling us he couldn't find the address. I finally went outside, and got our pizzas. From my memory of my interactions with the pizza guy, he didn't apologise, but instead made a little joke about how he got the place right this time. This was unfair. About the burnt pizza; I'm unsure how to add images, since this is my first google review ever. I would show it if I could.

The only good things about this place is the person we ordered and talked to after not getting our pizza. They were very nice, and even got down to the bottom of the predicament. They were the best, and I would love to order from this place again if everything else wasn't so bad. Thank you, miss. I don't know what their name is, but my mother said they sounded like a lady. The second good thing is that the food came to us nice and warm, not piping hot like most fast food places. This was a nice delight for me, since I prefer my pizza warm or room temperature.

All in all, I rate this place a 2 stars, and would have gave it more stars if the negatives weren't so major. Thank you for reading! I hope this helps for future rural area dwellers like my family. Living near the edge of town has its ups and downs, but it's just life. Stay safe here during these hard...

We frequent slam dunk at least once a month but we came in last night an hour before the truckers light parade and so did half of ukiah! The place was packed and they warned us it was at least 45min for pizzas. I waited 15min more or less to make my order and as I was waiting staff was flying. They were going as fast as they could to keep up with refilling the salad bar, taking orders, making and delivering the food to tables, getting drinks, cleaning tables. I swear there were 300 people there trying to eat. They were understandably busy and a little behind but everyone still had on a good smile and a good attitude from what I could see. The owners were also running around with them, all doing their best. Under all the chaos, everyone kept their cool. Most customers I saw accepted the fact that it was just a crazy night and we all said “hey, when I get my food I get my food, they’re obviously slammed.” My pizza came out in half the estimated time, the salad bar was full, the guy taking our order did great. And another staff helped me get some forks and plates (after we had to wait for them to be washed because they were SO BUSY they ran out of paper and their dish washer was moving as fast as they could.) On top of all this, the pizza was great as usual. Sometimes places will be so busy that the food will slack, and that wasn’t the case tonight. 10/10 they all did an amazing job, the best they could under the circumstances. Truly a...

I hope this makes it to management: I am totally impressed with Zack, Louis, Autumn, and now Joseph: I come in there and sit at the bar a couple times a month, order a Pliny and listen to the interactions of customers ordering on the phone or at the counter. I love it! I hear the customer's reactions to opening their pizza box and being asked: "Is this what you ordered? We wan to make sure before you drive down the road". Zack has an excellent "bar presence", funny, quick witted, has tons of "games" ( I won one and lost the rest) and very professional. Louis, is all business, great manager, and very professional. Autumn, quick, focused, wants to do the right thing, and represents the company with a smile. Joseph, courteous, talkative, and also very professional. I am not in the restaurant business, but I know people. You should be very proud of your employees. I really enjoy sitting at the bar and witnessing true customer service and professionalism at its best! I go there for the Pliny, the employees, and the food! Cheers to a great...