McDonald's — Restaurant in Union Township

I waited 15-20 minutes for two Big Macs. Got my two frappes in about 5 minutes and me and my grandaughter almost had them drank when I asked about our sandwiches. I was pretty much brushed off with no apology at all. About 10 more minutes people beside us order two big macs and we're still waiting. These people know someone working there and get theirs in under 5 minutes. I'm really mad by now. My gradaughter just won a bunch of awards and we were going to spend a pleasant time at Mcdonalds. It was NOT pleasant. I asked why the other people got their big macs and we had been there like 20 minutes and still hadn't got ours About 5 more minutes we got ours By then didn't have time to eat them there, as I had now to rush to pick up my grandson and wait again to also take him something. I never experienced anything like this at this Mcdonalds before As a matter of fact I've bragged about this Mcdonalds to many people. The blond cashier was not apologetic and seemed irritated that I was having a bad experience. No smile and no I'm sorry at all for all the time I waited Need new people on the register because the one new boy was great. This blond needs to go. On top of everything else the blond tells me she can't take my card because I've used it twice. I told her someone needed to fix it because it had been done before. Please don't employ people like this. Even on a bad day isn't the customer suppose to be treated...

Came here this morning, i only go occasionally. They're constantly getting orders wrong, the people they have taking orders in both dine in and drive thru (none of their workers, really) can listen or take orders. They got a simple order of 2 sausage mc muffins, no cheese, two SAUSAGE biscuits, and 3 hash browns wrong. They gave me just biscuits, no sausage on them. The kids they hire are untrained and lack common sense. Every time i or my partner orders from here, it's wrong. And the food is usually either over cooked (burnt) or cold. The customer service is also trash. None of their workers know how to properly greet guests or even how to use the register. A new girl (im assuming) was just tossed in and didnt even know what a big platter was so instead rang up a "country breakfast" on one of my other visits. If youre gonna hire highschool kids, at least make sure theyre trained or know how to problem solve. Seems only the managers know how to properly do orders. This place has gone downhill in service for a while. Its so frustrating i have to sit there and dig through my order to make sure its right for the prices theyre trying to gouge EVERYTIME IM HERE.

TLDR: Dont go here unless you wanna explain simple orders over 10x to highschool kids who arent listening or were never trained. And you wanna double check your stuff before leaving because its not worth your time to go back and explain how...

Tonight, I was calmly trying to place my order in the drive thru when out of nowhere I was attacked by a large green grasshopper of some sort. Of course, I immediately panicked as the bug hopped onto my pant leg, causing me to scream into the speaker and assault some poor persons ears. I do apologize for that. However, my distress was well received because the next thing I know as I’m complaining that I am terrified and scared to the speaker, John the manager of this location came rushing out and saved me!!! I opened my car door and pointed out where the attacker had hidden itself and like a true hero, John reached into the door cubby and pulled the evil grasshopper out. Instead of disposing of the stowaway, he gently took it away to the more wooded area and released them back into the grass. I have never been more thankful or grateful for an employee before. This is my second visit to this location, as I’m new to the area, and John is the reason I come back. He really enjoys what he is doing, and he is very good at it. The entire staff on the later crew is wonderful! Always cheerful and kind. Thank you, my hero John and his...