Gong Cha

I go to this location on a regular basis with my children, I’ve never had a problem until today which makes me not want to go back. Jasmine was very rude, poor customer service, terrible attitude, and sarcasm. The young man who took my order was very nice and polite. Our order consists of light ice..my drink had regular ice which made my drink colder than usual, I walk back into the store and she looks like at me like if I have 6 heads and rudely asked “ what’s the problem” first of all is not what you say it’s how you say it. Second of all I was going to speak to the young man who took my order not her .. I then say to her my drink is too cold I usually ask for light ice, again she responds to me with an attitude saying “ this is light ice” while staring at me with her mouth open like I have 5 heads.. she then saids “ Sooo you want me to warm it up” like excuse me??Why the sarcasm.. I asked how ? And she saids “ we have a steamer “ once again with an attitude.. at this point I had to ask “Why the attitude ? I paid for this..” she then goes ahead and warms up my drink bringing it back all watery. I’m the one who had to ask can you just remake it ? She remakes the drink with no ice at all this time and sends another young lady to give me the drink. I didn’t enjoy it at all. This is the lowest poor customer service ever from this young lady Jasmine. The rest of the staff are always friendly. Learn from them. Don’t work with people if you’re going to have this terrible attitude towards customers Jasmine. Learn from Starbucks where they don’t ask “what’s the problem“ with a nasty attitude, they just remake the drink with no questions asked. Like I said it’s not what you say it’s how you say it. Do better.