Bobo the boba — Restaurant in Upland

I’ve been coming here since you guys opened and i actually really love the drinks! but the reason i am writing this is because i wanted to talk about my experience just last week. I came in to order and the cashier told me that it would take “a little bit longer than usual” which was totally fine with us as we weren’t in a hurry. We ordered and i was busy chatting so i hadn’t really realized just how long we were waiting until after the 30min mark. I know that there was a customer who ordered like 50+ drinks before us and I also work in a similar kind of business so i get it BUT we didn’t get our drinks until an actual hour after we ordered which i think is unacceptable honestly. Not only us but about 6 more orders waiting in the lobby & one family even got a refund and left around that half hour mark. If the guy ordered before hand than there should have been more than 2 workers scheduled and if not, then 1 person should have focused on his order & the other on the lobby customers orders! I got 3 drinks & 2 of those desserts so there’s really no reason that it should have taken 61 minutes to get my order :/ Like i said i like your guys items and i still plan on coming back but just wanted to share what should have been done so that this can be avoided...

We came for the grand opening and enjoyed the flavor and quality of the boba. We've been back half a dozen times since and unfortunately the quality of the drinks keeps getting worse and worse each time. After this last visit we will likely not be back. The boba was either undercooked or old and the center was almost hard and difficult to chew. Disappointing after we had high hopes...

Went to pickup my online order today and while I waited I witnessed a young man enter, I assume, punch in and get straight to work. Problem here is that he didn't bother to wash his hands. For a place offering premium boba I expect better sanitary practices. Please address this.

Otherwise I do appreciate the...