The Palace — Restaurant in Upland

RACIST. LIARS AND SCAMMERS. visited The Palace restaurant in Upland with a group of eight people last night, and unfortunately.

When we arrived, we were greeted by the manager and several workers who informed us that it would cost $40 per person. However, they also stated that there would be no menus, and instead, we would be served whatever they decided to give us. We agreed to the terms, but little did we know that we would end up regretting it.

things quickly took a turn for the worse when our main course arrived. We were promised two platters, but when the food came out, there was only one.

They didn't bother to let us know that we wouldn't be receiving the second platter, which meant that three people had to share one platter, leaving the other three starving.

When we inquired about the missing platter, they gave us a ridiculous excuse that the small platter was supposed to feed six people, which was outrageous considering we paid $40 per person.

To add insult to injury, when we asked what the other people were going to eat, they said they could bring us leftovers and warm them up in the microwave. They expected us to pay $40 per person for leftovers and appetizers!

To make things worse, the Arab lady working there made a racist remark about Indians when my friend ordered hookah in the tangerine flavor. She said "Indians love tangerine" in Arabic to my Arab friend, which was completely uncalled for. The staff's unprofessionalism and disrespect were shocking.

The cherry on top of this terrible experience was when it came time to pay. Their machine wasn't working, so they asked for several different credit cards and swore their machine worked and it was my credit cards that couldn't pay the bill. Shocking I Know. They added an 18% tip on top of the bill, which was already outrageous considering the terrible service we received. We ended up paying $53 per person, which was an absurd amount to pay for leftovers, a few appetizers, and terrible service.

Overall, I was extremely disappointed with my experience at The Palace. They didn't deliver what they promised, the service was terrible, and the staff was unprofessional and racist. I would not recommend this restaurant to anyone and would advise people to avoid it...

Decor: not fancy Ordered beef shish kabob, falafel, and garlic fries. Kabob was medium rare, didn't ask didn't inform if we wanted it thisway. Bland and flavorless, smelled raw. The rice pilaf was ,microwaved, sticky not fresh. The menu says you get pickles and salad. We got a grilled tomato and 1/4 of a pepper (not joking). The falafel was great nice and crunchy soft on the inside. Garlic fries, these were out of a frozen bag, not freshly made. The dumped garlic and herbs on it, didn't mix them.

They charged us more than the menu said. And gratuity is 18%. Parking 4$. Not worth it. Cal in advance to see if at least you use the dance floor. I'd say this place is only good for hookah and drinks. The food is below average. If you have been to the middle east, you know this is not the way...

Got there and was told that I had to pay a $40 cover charge...I couldn't find that anywhere on the website and tried calling ahead, but it went straight to voicemail. I'm. Not exactly mad because of the cover charge, but I am frustrated that I could have avoided driving that far if the phone number they had listed wasn't a cell phone or actually worked. Charge your phone if you want it to be a cell phone. Also, I stood there awhile before someone came over to even greet me. Can't get good service from any of these Middle Eastern places around here. I'll just keep driving to Anaheim and Glenora to Eden Garden. They know how to do...