RIZZA PIZZA — Restaurant in Upland

I HAVE NEVER HAD SUCH BAD SERVICE IN MY LIFE NOT EVEN IN THE HOOD! I called to place an order for pick up at 8:20 the guy on the phone told me he would gladly deliver my pizza to me and also wouldn't charge a delivery fee he insisted since he said and I quote "I'm coming that way anyway" So I agreed and waited ....and waited...and then I called at 9:40 the person who initially answered the phone said he had mistaken my order for someone else's and placed me on hold . When the second guy got on the phone (which was the same guy who offered to deliver my pizza ) began to yell , curse and insult me for him getting lost trying to find my apartment , I mean I did give the guy my cell number and I never left my apartment so I didn't understand why as a customer I would be disrespected by an establishment that made the error. After asking over and over for the manager and not getting any information or compensation I hung up and thanked God for not spending money at this establishment ! I wasted an hour waiting for a pizza I called as a carry out smh avoid...

Walked in to order a House pizza to go and was immediately told by the big, rude and unkept hairy man behind the counter that he was the only one there and had 18 orders before mine. He then told me that it would be at least 45 minutes for my order to be ready and that a House pizza would require him to chop up a lot of ingredients that he didn't have time to do. Are you kidding me?? How about hiring some help if you can't handle the business!?! This was my first and obviously last time at this dump. Walked out and went to Petrilli's instead where the service was excellent and the pizza was great too. Hopefully someone lets the owners know how this horrible employee is killing their business! I don't care how great your food is, without good customer service your...

I like to give different pizzerias a try fairly often because I travel a lot. In this case I have lived in the area for 28 years and never found this gem. I called and the guy questioned if I had the right place cause if my phone area code showing Kansas, I told him absolutely. Ordered a large pepperoni and went to pick it up.the place had a relaxed vibe and it seemed like it was just him and his wife. He told me he put pepperoni first than the cheese and said if I wanted it next time to be the other way around he could do that. He didn’t realize that’s how I like it. The pie was delicious to say the least. Easy five stars. Dave Portnoy would...