CJ Wok — Restaurant in Upper Darby

Last night, after several orders that went well, CJ Wok lost my business.

I placed my order at their online site at 5:30pm. It arrived AFTER 7:15.

It was over an hour late, after several calls and arguing, being lied to, and after several requests to cancel and refund... The order was wrong when it finally arrived.

The longer version of the story.

After placing my order at 5:30, an email came through at 5:31 stating the order had been recieved and accepted with an expected arrival time of 6:15.

Having ordered several times from them before, I knew not to expect the order on time. Typically, orders from CJ Wok would arrive to me at aproximately the one hour mark.

For the record, they are under 3 miles away.

At aproximately 6:30 I called the phone number in the email to inquire about arrival time and the call was routed to what sounded like a fax machine. I dialed back several times and to hear the same electronic noises.

I went online to the site I ordered from and called the different number that was on the site. The time of that call was 6:35.

The person who answered the main number first told me the order was "on the way" and also that they had no way to check the status of online orders and that I should call another number. This was the number in the email.

I explained that nobody had answered and that it sound like it had gone to what sounded like a fax. She argued with me that there was no fax machine on the other line.

I took her word for it that the order was on the way.

I tried the number that didn't answer a few more times at 6:40 and 6:48 when the order hadn't yet shown up. They number either went to the fax or was busy.

At 6:50 I phoned the main number again. Again, they said my order was on the way. I explained that i had called 15 minutes earlier and asked if they 'actually knew the order was on the way of if they were making things up?'

They again told me to call the other number and I again explained I had but that there was still no answer and that the phone was going to what sounded like a fax or busy. We argued again.

It was at this point I first asked to cancel the order and be refunded.

I was told they couldn't cancel an online order and that is have to call the other number.

I AGAIN explained that number wasn't answering.

They told me they would have the boss call me.

I waited another 20 minutes and there was no delivery nor was there a call from "the boss."

I called the main number AGAIN at 7:10. I asked for the order to just be canceled and refunded.

They again told me I would have to call the other number.

Between 7:11 and 7:16 I called a few more times and got the fax noise. At 7:16 someone finally answered.

It was the SAME VOICE I'd been speaking to at the other number.

I gave the benefit of the doubt, explained my situation and asked for my order to be refunded.

They told me my order was on the way and that they couldn't refund an online order.

I replied that I didn't believe them anymore and again asked how to get my order refunded.

While we argued the delivery showed up.

On opening the delivery, my hot food was cold, 2 items were the wrong size and two items were missing.

As an aside, I ask for utensils, sauce packets and the like not to be included in my orders. I expect that to me missed sometimes. My order contained those items and a rediculous number of fortune cookies that were, I guess, supposed to be some...

We really like CJ Wok’s food, but after our last two experiences, they lost our business. Last time we ordered, we ordered through their website and got a delivery time with our confirmation email. We waited about a half hour after the said delivery time to call and check our order. They said it was heading out right then but we could overhear them finding the order and realizing it hadn’t been made. Despite this, the food was good and we decided to give them a try again.

Tonight, I placed an online order but put a delivery time for later in the evening hoping that giving extra time would help with last times issue. Despite the specified delivery time, we received a text that our food was at the door about 20 minutes after we placed the order. We checked both doors, but nothing. We waited a bit more until our actual scheduled delivery time to call the shop thinking it might’ve just been an error. When we called, the lady at the shop told us the food has already been delivered over a half an hour ago. We explained about the text and that we checked but nothing was there. She said they would remake the order and send it in 15-20 minutes.

Cut to 45 minutes later when our food still hadn’t come. (This is now two hours after the order was placed and one hour after the scheduled delivery time) We called the shop back and the woman who picked up made excuses about their delivery driver changing shifts and that she would have the driver call us. Miraculously, within minutes the driver called us and arrived at our house. He repeatedly told my husband the food was already delivered and someone must’ve stolen it.

The shop was not apologetic or helpful, and the driver shrugged his shoulders and walked away as my husband explained that there was no way someone took our food as we checked repeatedly. Unprofessional staff, horrible phone service, and...

I am so so so disappointed right now . I loved this place probably referred about 100 people here . The food is always good and always prompt with delivery . I was mortified yesterday and still am today by your delivery driver . Last night he did not deliver , I want Ted and waited and fell asleep . Quickly running out no food left . I messaged the driver and said hey did you drop off he said he did “I know I did o know your green light yadda yadda “ someone probably stole it . Fine resturant refunded me . This morning my neighbor across the street brings us a bag stating “I think this is yours” I laughed I’m like well there it is lol I threw it out because it was left out all night and morning .

I messaged the driver to tell them I solved the case he starts calling me a Lier saying is love you see camera footage I know I delivered it to you “ like really . Is this customer service . Own your mistakes unexceptable to call a client a lier . I am a manager and would never ever do that ever . Especially to a loyal customer . I do not think I will be coming back unless there’s a new driver and will not refer this place . Beware

Snapshot of his comments to me horrible . A shame because good...