Potsy Pizza — Restaurant in Upper Macungie Township

I want u to know that, for 30 years I have NEVER got a "PERFECT ORDER" (from U or anyone else before), Until this order. I don't give 5 star 🌟 ratings because there's alway room for improvement. BUT! I must tell u that (even thought I only live 2 miles way and I should expect this quality on every order) that this was without a DOUBT "the BEST" food quality for take out service EVER! These steak sandwichs were "piping" hot from the grill because when I bit into the sandwich the inside burnt my mouth 👄. NO SHIT! a perfect delivery. the fries were also pefectly done and I had my doubts ordering from u the 4th time only to get another soggy fry order. NOT THIS TIME! It was a "perfect storm" u created. super hot steak sandwiches along with perfectly crispy fries. I've been ordering from I for years and years and NEVER, EVER GOT a perfect order like this one.PERFECT I say. PS I cant post pictures because I ate must of this order, it was sheer perfection once in a life time (I hope not), sheer...

Their food was ice cold upon arrival and the delivery guy just stood there on the porch. He didn't ring the doorbell or knock. He just stood there. Then, upon opening the food, there was no extra cheese on my cheese steak that I had paid for and instead of what I had assumed would be cheese sauce on it, there was tomato sauce. Why would you not specify what kind of sauce you'd be putting on a cheese steak??? There was also no mayo on the cheese steak, which I had also paid extra for. The pizza was rubbery, the curly fries and wedge fries were hard as a rock. We tried re-heating it but it just made the food nasty. This food was completely inedible and when we tried reaching out to the restaurant via grubhub's customer service, the guy answering the phone basically just denied everything we told him was wrong with the food and would neither exchange it for fresh food nor refund the order. Such a lack of customer service skills! Won't be ordering from...

The attitude and professionalism that was provided was completely uncalled for today. A coworker of mine had an allergic reaction due to cross contamination. When they were contacted about this, it was stated that it was her fault and she needed to advise if she had any allergies. No where on the paper menu or website does it state about the allergies or cross contamination. Luckily it was a small reaction THIS time, but there was no remorse from the owner. Then they were only willing to comp a medium pizza, after asked what they were going to do to get some sort of apology/compensation. No compassion to the patrons who regularly order from them. Who knows, if they're using peanut oil, because they don't advise of that anywhere either. As a restaurant owner, this should be common knowledge to cover themselves against lawsuits. Poor Customer Service. I will never recommend anyone to go here, due to how this situation was...