McDonald's — Restaurant in Upper Saucon

Be wary! All I have to say I did call corporate and the way this situation was handled was not the way it should have. We ordered our usual stuff at this location I was eating it on the way home and noticed a weird taste on the first double cheese burger and brushed it off thought it was the onions. Then I got to the second one as I was finish it I spit the best part of that out because it smelled like cleaner as well as taste it my body instantly reacted and I spit it out as well as gagged. When I called and told the lady I don’t know her name because I didn’t catch it that it straight out tasted like the cleaner she laughed. I clearly heard it as well as the people in the background. I told her to take her time and inspect everything because not only is there a chance of contamination to others food me and my son could get sick. My son clearly ate a burger too and he didn’t stop he ate the whole burger. Swearing up and down that it didn’t happen and there wasn’t isn’t helping anything. safety and health is a big thing with me. We went back and forth I asked to speak to someone else higher and she got kind of snippy with me but tried to be nice at the time. Gave me the number but didn’t give me time to write it down. I used to work for McDonald’s and whenever their was a safety concern we took our time to inspect everything. We didn’t skim over things and checked in less then a minute for contaminations. So I reached out through their site instead after the call the rep was understanding and caring and had very excellent communication skills. Filled a ticket out and explained the situation now I have to wait 24 hours and monitor my 6 year and hope to god nothing...

This McDonalds is a hassle to go to. It’s been locked when both the posted hours on the door and online said it should be open.

Todays ordering experience put it over the top. I went through the drive through and was ignored for a good minute. I then attempted to order a McChicken, fries, and a mango slushee. I then let the man taking my order that I had a coupon for free large fries. He forgot to add my code and I had to ask again. He then added a second large fry, charging me FULL price for TWO large fries. I tried to correct again and they told me to pull up to the window.

There the girl working greeting me by name and snarkily said she knew it because of the coupon code I applied. She followed it up with …. “not to be rude.” I was still being charged full price for the fries and just tried to explain the promo they run DAILY. She ended up having to get another person to apply a four digit coupon code. Finally.

…. then I pull up to the pickup window and they give me my drink. The wrong drink. At this point I have to say whatever and leave which sucked because the drink is the whole reason I chose McDonalds.

I hardly ever leave bad reviews but after working food service for years and having to talk to three different people to get a valid daily promotion applied just to get something else wrong on my three item order was...

I like to come in here at least once a week, and enjoy a meal inside of the restaurant; and when I wasn't feeling particularly well this last visit, the kind woman who is a member of the staff, took quick notice to this fact when it became quite obvious that I was very tired. I had decided that, for just a moment, I would position myself in a fashion where I had my head down underneath the table, leaning a bit to the side. When she found me, I was undoubtedly embarrassed, but I explained the situation as best as I could, and offered to leave immediately. I felt bad; I didn't want any trouble, nor did I want to harm the restaurant's image/atmosphere. She was very calm, and she cared first and foremost for my health and well-being. She kindly let me know that everything was okay, that I was welcome to continue to stay until I was ready to leave, and that she was more so concerned for me and my personal safety. I wish I had gotten her name, but I did not think of it at the time. Not often in my life have I ever experienced that level of kindness from another person, and so it moved me quite a bit, emotionally. I wish more people were like her in this world! Thank you again for making me feel so comfortable, and safe inside...