Baskin-Robbins — Restaurant in Urbana

The ice cream at Baskin Robbins is always very good, and we loved their policy that they'll let you try until you're happy. New flavors appear pretty regularly, which is nice, and they also manage to keep the most popular (flavors like "pralines and cream" and "cookies and cream") always around.

The staff isn't the friendliest, particularly as closing time nears. We visited at about 9:45 pm, and the staff clearly wanted us to leave. They were sweeping the floors around us and generally making it unpleasant to stay in the store. Fortunately, it was a nice evening so we...

I'm here on a Saturday at 1:30p.m. and still in line at 1:55 pm not because it's busy inside but every customer inside us being placed on hold so drive thru can be helped. It wouldn't be a problem for me to go thru drive thru but I work down the street and decided to walk over to get icecream. This is so unexceptable because they really have an excellent night staff but I've noticed the last 2 Saturdays the staff here has...

All I wanted was a average mint chocolate chip shake... My husband and I went and both ordered a large of this flavor ice cream in shake form and were surprised when we took the first sip and it tasted like barely mint flavored milk. It also had the consistency of frothy milk. We had them remake the shakes.... Not better. We paid $15 for 2 mint flavored milks. Never again. Oh and it is only this location that we have had a...