Baldo's Mexican Food — Restaurant in Vacaville

I wanted to share my recent experience to let you know what happened and hopefully help other customers avoid the same issue. I ordered a super taco with all the works, but what I got was just a tortilla with chorizo and cheese. For nearly $7, I was expecting what I’ve previously had for years let down 😕, so I had to go back to the restaurant to get it fixed.

When I got there, the older gentleman who prepared my order was very dismissive and insisted that what I was given was correct. He argued with me instead of trying to resolve the problem, which was pretty disappointing. I didn’t receive an apology, even though I wasted time and gas to come back.

For anyone planning to visit, I’d recommend double-checking your order before leaving to make sure it’s right, especially if you’re getting something with specific requests. It’s important to speak up if something’s not done correctly. As a regular customer, I’ve always liked your food, but this experience really stood out as a letdown.

I hope this feedback is helpful and that the staff can improve how they handle situations like this in the future……..🤯🤬🤬

I’m furious!!!

I am absolutely livid. I took a bite of this taco that had been “replaced” by a man I watched cook it for only 30 seconds on the grill. I found it odd at the time but figured it might be pre-cooked meat, so I let it slide. I brought it home, ready to eat, only to discover that it was extremely undercooked. This man deliberately served me undercooked pork—a serious health hazard that could make me sick—all because I had the audacity to complain about my food (in a respectful manner, no less).

To make matters worse, when I tried calling to address this, my calls were ignored. Gerardo, I hope your boss sees this because it’s beyond disappointing to see someone intentionally try to put a customer at risk. Shame on you! If I end up getting sick because I simply asked for what I paid for, that’s on you. This behavior is disgraceful and reflects poorly on what...

Okay so after deciding I want “Mexican food “ I go to Murillos on Merchant to discover they were closed so despite my reservations on Baldos we end up here. I was indecisive on what I wanted but settled on chicken Enchilada plate with green sauce. My daughter’s ordered burritos. As I sat in the drive through waiting for our order I’m watching thru the window the guys making the food. Out of the three that were visible Two of them did NOT have on gloves. Now I’m pretty sure Covid-19 is public awareness by now. How in the world are you working in a food business without wearing gloves when your handling people’s food. This kicked my anxiety in over drive and I could barely contain myself. I almost asked for a refund of my $40 I kid you not. So I mention to the young lady at the window who took our order who was also NOT wearing gloves and had a very long dangling ponytail that was NOT covered or wrapped up that she should inform the guys to wear gloves while handling food especially in a pandemic. She gave me a funny look not expecting my response. We get home and the food was disgusting 🤮 I’m so disappointed and will never ever return to this hole in the wall again. I should have learned from the previous workers a few yrs back who would frequent my then job buying cases of beers and had dirty hands while on the clock. New management I’m sure but still very unsanitary. If I could attach a picture of my...

Such a bummer. Used to love this place and I'm sure their food is as delicious as ever but they have unethical business practices. Can't blame you for craving them but use cash if you can and don't use their website to order. It's been too often now that they'll double charge or mistakenly charge the wrong amount and have to charge again. The problem is that they need a manager to process the refund for the wrong transaction and it's a hit or miss that one is working. When they're especially busy they'll forget to edit the transaction before their merchant account processes the day's payments so both transactions will be processed and it's a pain to reach anyone at the restaurant to assist and therefore takes longer to be refunded - all bec it wasn't handled properly to begin with. Ordering from the website used to be easy and convenient but I was informed today that while it's still fully operational and processing transactions, the business hasn't utilized their website in some time and therefore will not honor any orders processed through them directly. These funds will also be held until you can get a hold of the proper person to handle the situation. Wonderful food, but irresponsible owner, and poor business practices. I'll...