Los Reyes Restaurante Y Cantina

Good food, but good chance of getting COVID! The following is a message I sent to the restaurant on 7/4/20 after our experience dining in their restaurant the night before. We went to dine in your restaurant last night. It was our first time eating out at your restaurant since you’ve reopened the dining area and to say the least it was nerve wracking. I’m writing personally because I come from a huge family of small business owners, and I know how one bad review can hurt a place. I don’t want you to be hurt by my message, but to find ways to improve. When we arrived, the first thing we noticed was that our table was definitely not six feet from another table. It was closer to three feet judging by the 12” tiles on the wall. As we sat and looked at our menu, my husband could see into the kitchen and noticed two cooks not wearing masks. I realize they’re not in direct contact with customers, but they are with our food. We noticed what appeared to be a manager walking around. I watched him pull his mask off, cough into his elbow and put his mask back on, touching the front of his mask. This person did not go to the bathroom to wash their hands, nor did they put hand sanitizer on. My husband then watched this same individual walk to the kitchen, pull his mask off to talk to the cooks, wipe his nose with his hand, then proceed to touch something near the kitchen, and AGAIN not wash his hands! We love this restaurant, and our server was great. She was taking extra precautions, but our food was brought out to us by individuals wearing masks beneath their noses. Believe me, I get that masks are uncomfortable, and it probably sucks to be in them for an entire shift. However, we probably won’t be dining with you again for a very long time, which sucks because we love the food and usually the service.

This is the response that I got back from the restaurant. We are sorry to hear that. We wish you and your family continued success and for us too. -Nate, GM

Not an acknowledgment of wrong doings, or a promise to do better. I generally don't write reviews, but I felt the need to share this.