Bay Hibachi Express
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You know it's a good review when I'm leaving a review the moment I get home. This is the most important review you'll read about this place. I walked in to this place and ordered a steak and shrimp plate for approx $30. Let me tell you it wasn't worth the wait or the money at all. Firstly the shrimp literally tasted like it was boiled with some salt and pepper seasoning. Take a look at the picture it looks dry. Then take a look at the steak?? There's absolutely no seasoning no garlic soy butter. Look at the picture! Does it not scream DRY?!? Now let's get to the fried rice. Tell me that's not the cheapest looking fried rice with no seasoning or butter on it?! That rice quality is the cheapest looking rice available at Walmart and they had the audacity to not even fry it or season it. I'm not even finished yet. This isn't the absolute worst part of this whole experience. Because it gets worse. I go to the owner his name is Romeo, and I ask him "is this really what you're charging people $30 a plate for??" And he began to apologize and said was very sorry for the ugly tasteless plate while he started caressing the shrimp and meat with his bare hands infront of me to make sure my complaint was valid. I told him exactly what I mentioned in this review and he apologized and said no wait "let us remake it for you. We want to make it right. We don't want you to feel this way about our food." So as a customer that would rather pay and leave I decided to take a chance and see if they can get it right. After all we all deserve a second chance right?... well the owners wife came up to me and was chatting with me leveling with me and I really appreciated it. She mentioned that next time I give more specific instructions on how I want my steak cooked. For example if I want my steak cooked medium rare I have to tell them to sear the outside like every restaurant does normally to every steak. Because who cooks their steaks grey like this?!!? Last part (important)** About 30mins passes by and I'm still waiting for the remade plate. I go up to Romeo's (owners) wife and say "hey I have to leave soon, not sure how long this is gonna take but I wanted to check in" at this point Romeo the owner looked like he just remembered I existed and he began to address me rudely saying that I spoke badly about his food and Im not getting a remade plate. First of all I didn't want a remade plate. I was perfectly fine with paying for my food and leaving. You (ROMEO THE OWNER) insisted I stay and give you a chance to change my opinion on how TERRIBLE the food is here. And when you forgot and then remembered when you saw me the best you could do was be rude instead of owning up to your mistakes. There may be a lot of people that come here that think this is a good replacement for a place like Benihana. But the truth is, THE SHRIMP IS FROM FROZEN, NOT SEASONED, THE STEAK IS COOKED HORRIBLY, THE FRIED RICE IS LOW QUALITY NO SEASONING NO BUTTER. The best thing I ate on this plate was the vegetables. And the owner was 100% incompetent and unprofessional in handling the matter. I mean why say you're going to remake it and you want to give a better impression and make me wait that long. Then when I address you want to be act all upset cause I DIDNT LIKE THE FOOD? At this point I'm doin your business a favor cause if no one told you the food sucks. It's cause 1 they're your friends or 2 they don't have good taste. It really irks me cause I wasted my time here when I insisted to not even deal with this crap. Do better ROMEO. Your food and customer service is trash. I wish I could give this establishment 0 stars.
Ray FlackoRay Flacko
00
Food is delicious, but they state 5.5oz of chicken in the order and there's definitely not 5.5 oz in the meal, the meal also came with little pieces of shrimp. Iam pointing it out cause I count my macros and if you're counting and expecting a meal with a certain amount of protein then it's disappointing when you don't get what was advertised.
Arlet RamirezArlet Ramirez
50
Thank you, Tashi and Romeo, for hosting us. Your team did an amazing job. You made me and all my friends feel like family with your warm hospitality. Your accommodation and pleasant demeanor were truly appreciated. I can't wait to book our next big party with you in your beautiful location with great food.
Jennifer Sandoval ZepedaJennifer Sandoval Zepeda
10
Great location, right next to the ferry! The staff is friendly! Great atmosphere right by the water with very interesting interior design!! The food is very delicious with good price!! My family and I love the food!!! Highly recommend their hibachi noodles!!
Rachel WindsorRachel Windsor
10
Industry pros just opened this restaurant serving Japanese Hibachi style cuisine. Outdoor dining on the water or indoor tables in a small saloon style atmosphere. Try the chowder that’s only available on the weekends. This spot is delicious!
Greg HeckmannGreg Heckmann
10
Thank you, Tashi and Romeo, for hosting us. Your team did an amazing job. You made me and all my friends feel like family with your warm hospitality. Your accommodation and pleasant demeanor were truly appreciated. I can't wait to book our next big party with you in your beautiful location with great food.
Jennifer Sandoval ZepedaJennifer Sandoval Zepeda
10
Nearby Attractions Of Bay Hibachi Express
Bungomorikikanko Park
Vallejo Farmers' Market
Mare Island
Vallejo Naval & Historical Museum
Anchor Pantry
Savage & Cooke - An American Distillery
Elev8 Training
Lind Marine
Visit Vallejo California

Bungomorikikanko Park
4.5
(646)Click for details

Vallejo Farmers' Market
4.6
(330)Click for details

Mare Island
4.6
(64)Click for details

Vallejo Naval & Historical Museum
4.7
(52)Click for details
Nearby Restaurants Of Bay Hibachi Express
Mare Island Brewing Co. – Ferry Taproom
Gracie's
Manny's Steakhouse
Momo's Cafe
Bambino's Vallejo - Pizza, Pasta + Full Bar
Good Day Cafe
Java Jax
Provisions
Panama Bay Coffee
Mare Island Brewing Co. – Coal Shed Brewery

Mare Island Brewing Co. – Ferry Taproom
4.5
(549)$$
Click for details

Gracie's
4.3
(576)Click for details

Manny's Steakhouse
4.4
(362)$$
Click for details

Momo's Cafe
4.6
(269)Click for details
Basic Info
Address
295-A Mare Island Way, Vallejo, CA 94590, United States
Map
Phone
+1 707-771-8640
Call
Website
bayhibachiexpress.com
Visit
Reviews
Overview
4.4
(65 reviews)
Ratings & Description
attractions: Bungomorikikanko Park, Vallejo Farmers' Market, Mare Island, Vallejo Naval & Historical Museum, Anchor Pantry, Savage & Cooke - An American Distillery, Elev8 Training, Lind Marine, Visit Vallejo California, restaurants: Mare Island Brewing Co. – Ferry Taproom, Gracie's, Manny's Steakhouse, Momo's Cafe, Bambino's Vallejo - Pizza, Pasta + Full Bar, Good Day Cafe, Java Jax, Provisions, Panama Bay Coffee, Mare Island Brewing Co. – Coal Shed Brewery

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