CREAM Vallejo — Restaurant in Vallejo

I just wanted to leave a review to praise the girl behind the counter (I wish I got her name) for her grace and kindness. I came in 9/2 which is Saturday of Labor Day Weekend and though it was about 20 minutes till closing and I had a group of 6 people with me, she still gave us no trouble and made our orders quickly. Following me were a group of 2 who came in 10 minutes before closing and a group of 4 who came in 5 minutes before closing. She turned away the group of 4 since after taking the 2 orders ahead of them, it would be closing time and she has the right to refuse service after closing. One of the 4 members was very rude and bratty and threw a fit in the store over the initial denial of service. Though they were very rude to her, the worker was still kind of enough to agree to take their order. I want to emphasize also that she was working alone on a holiday weekend. I wish I got her name but my family and I tried to tip her as best as we could! I wanted badly to speak up for her but I was with children and didn’t want to get into any altercation. Props to you though because you were kind and respectful despite not deserving that treatment. Thank you for service...

This CREAM location is not like others I've visited. We were passing through Vallejo when I had a craving for something sweet, and our internet search brought us here. Though it smells great from the cookies, I wasn't impressed with the presentation. I had a hot fudge sundae, but the fudge wasn't hot, and there was only 1 scoop of ice cream in a 16 oz cup. I had to ask for whipped cream... it's a sundae! Who serves a sundae without the whipped cream? To top it off, I saw a small roach running on the counter by the register, near containers full of toppings (e.g. crushed oreos, sprinkles, chocolate chips, etc.) that were loosely covered with plastic wrap. This was not a good experience. Therefore, it's a one and done...

I've been wanting to try this place since it opened. I had high expectations and tried not to pay attention to the negative reviews I saw online. Unfortunately we just left there and I wanted to order a milkshake. However they were out of milk and told us they would go buy some more milk in a half an hour or 45 minutes maybe, and then we could get a milkshake sometime after that. Or we could just get an ice cream sandwich now. They seemed that they would be happier with us ordering a sandwich hinting they wouldn't have to go buy milk if that...