Wendy's — Restaurant in Valparaiso

4 stars to 1 star, just the worst customer service, they lost my business.

I placed an order through the Wendy's app to have the food delivered to my home nearby: I work as a delivery driver and was taking time off to relax and not have to deliver my own food. So I placed the order through the Wendy's app and waited...and waited.

The delivery driver apparently had some issues finding the store and took nearly an hour to deliver an order that was minutes away from it's destination. By the time it got to me, 2 of the 3 items ordered were cold (fries and the burger) and my 3rd item (a frosty) was missing entirely.

Keep in mind that, although I ordered through the Wendy's app, the company contracted the order out to Doordash for the delivery. I took the order back to the store with the receipt and asked if I could get the food remade, since it was completely cold, and my frosty was missing.

They refused, stating they have no responsibility for "Doordash orders" (even though I ordered through THEIR app, not Doordash) and you have to do complaints through them (which I couldn't, since I didn't place the order through that company). I mentioned that I also didn't get my frosty and they again refused to even make a missing item that costs the company almost nothing.

This store will not give their customer the benefit of the doubt and they refuse to make things right when an order is wrong. Avoid this franchise location and stick to the restaurant off of Highway 30 and Silhavy if at all possible. If there's something wrong with your food, they don't care and they...

The owner needs to teach their employees what customer service is. Maybe take them to a Chick Fil A, where the service is great every single time. The employees here have none to speak of and are either very rude or look like deer in headlights. Just went through the drive thru and the employee rudely asked, "Does that complete your order" after every item. At the window, the employee didn't say one word, certainly not hello, and not even a total. Just took the card and handed it back. There was all sorts of tomfoolery going on inside between workers. Owners and management need to review your surveillance footage to see what you're paying people to stand around doing. Then surprise, surprise the order was wrong! We were charged for food we didn't order, missing things that we did order, and what we did got was sloppy and cold. I won't go back until they fix their Gen Z stare...

My daughter got out of practice at 7:30 and she really likes the fish sandwich there, so we went to the drive thru. Unusual long wait behind a pickup truck at the speaker should have been a clue. Got through ordering and paid, and they asked us and the pickup to wait for our food. "We're making a fresh fish sandwich for her." Over 20 minutes go by and no food. I finally decided to go in because it is 8:15 and my kid is hungry. Guy in pickup follows me in as he has been waiting longer. I complain that we've been waiting for our food a long time. They didn't seem to have our order and asked what we had. I told them fish sandwich and small fries. We got ours a moment later. Guy in pickup had larger order still waiting. Felt bad for him. He was livid. Worst experience in a long time at...