Domino's Pizza — Restaurant in Van Buren

I am leaving a 5 start review. My intention is the hope of getting a resolution to last night's mishap. I know how much a bad review can be detrimental to a business.

If a positive resolution HAS NOT been met, I do intend to update the review to reflect the experience.

Backstory: I placed an order online last night around 7 pm. I went to checkout and decided to change the 20 Oz sodas to a one 2-liter. Upon deleting them, I was kicked out and had to start ordering again, No biggie. I go to re-order everything. When reviewing my pizza preferences, everything was good except for one of the toppings. I changed said topping and proceeded to check out. At checkout, my card payment wasn't taking, and it said there was an error. So I submitted my payment again, and it goes through. I ordered the 2 mediums with the coupon. 1 thin crust pepperoni and one handpan with Ham.

Pizza arrives on time and goes to the wrong duplex unit, no biggie. It happens often as we are all human. However, our order was very wrong. We received two handtossed mediums, both half pepperoni and half ham. I called in to discuss these issues with associate @7:30 and see I have a missed call at 7:11 from a VOIP number (number this location typicallu uses to call customer with questions)

I tell associate what I received. He said he was gonna look into it. I was on hold 3-5 minutes or so, and my husband and I were discussing the situation to gather facts. We assumed it could be the online system after discussing the facts and were prepared to tell the associate when he cane back on the phone. Associate comes on the phone almost immediately after I tell husband "OK we will let them know the additional information to better assist with a resolution." The associate gets back on the phone and starts talking about how the online system has been an issue for a while now. And if it happens next time, call the store BEFORE submitting an order to make sure it is correct. (Kinda defeats the purpose of an online system) I responded with, " ok, would it just be easier to go old school and call it in?" He said I mean, if you want to. Out of frustration, I nicely said "OK thanks for your help. Have a good night,"

He wasn't rude, but he definitely didn't have customer service skills, admitted the online system was having issues, didn't offer a sincere apology or solution

I thank you kindly in advance and I look forward to...

Friendly crew, know customers by name, clean food, prepared as you watch, custom pies, huge orders, to just a meal...problems, big nope. And these young folks remember a special way someone may want their food prepared, always welcoming...even during this....whatever. I have yet to see anyone of them standing still, ya like ta eat, ya found it here...job well done and provecho???? sad news, mr. Zack, moved on, did my usual walk, wanted dinner, ordered, 20.00, it s take out walk in ...i need a coupon, order by phone..etc, 'i didn t know, i don t carry phone, why not shine this issue, take out , dinner, next time ,li ll call, i left with no pizza, new manager in view and earshot of his crew, was attempting a ...i can t say ,`this business model of power trippin long time customers, is contrary to showing good will even to a first time customer, hostility and public display of an unacceptable behavior of a fng/manager is cause for the HR to address or at least look into their P&P. i n that position i would rather gift the pizza, and thank the customer for his visit, rather than stress a petty issue over a coupoon, adults would know and understand this as proper behavior...the result /effect is i don t feel my food would be safe,clean or prepared with the care that i had been accustomed to, in past visits. the next pizza shop is miles from home, and i cannot physically walk that distance safely, i have no regrets in never returning to this store, but feel sad for the experience, just a heads up if you should find this repeated march...

I always order from Domino's they always get my order exactly right and the prices are amazing and if you order online and rack up points you get free pizza and sometimes they even have contests going on where you win like free desserts and stuff I don't order pizza from anywhere else I ordered the same exact Pizza and cheesy bread from Pizza Hut and paid almost $60 okay and I ordered the same thing from Domino's and only paid $22 that's including a 2 l of Sprite a large pizza with extra cheese two toppings half and half different toppings and large order of cheesy bread two dipping cups of ranch and a dipping cup of garlic butter $22 place that order at Pizza Hut and see how much it cost you I wouldn't order from anywhere else except Domino's! 😊 Thank you guys for always getting my order right and if you don't you always correct it and I...