Coffee Shak — Restaurant in Vancouver

This place was ok the last few times we came, but after the terrible service we got today I doubt we'll ever come here again. to start with, the "supervisor" seemed really sassy? they have Italian cream soda but the flavors where not on the menu, so obviously I asked her what flavors she had and she just said "lots"..., like Is it really that hard to look at the syrups or just have it on the menu ? Like how would I know what flavors you have . The bear claw was really soggy and gross, the decaf americano was literally water. Like, it had no coffee flavor at all. And the worst part was that the cream soda was clumpy!!! Probably made with expired milk, I even drank quite a bit before I realized. We called to complain obviously and the same girl who made it picked up the phone and was just talking to us super rude. She said that it taste like water because we ordered an americano, and just seemed mad that we called her. Needless to say I think We will just stick to professional coffee shops, which sucks because this place is so...

As someone who’s been a regular (stopped here almost daily) at this stand for about 9 years, I’m sad to say that it’s truly gone downhill. I understand the price increases with supply chain issues, but almost everytime I go there it’s a little more disappointing. Their point system changed, so the reward program is significantly less beneficial to the purchaser. They’re discontinuing some of their menu items (smoothies specifically- which are also one of their kid menu items), and their coffee isn’t consistent between baristas. The staff is generally nice, but I’m sad that today was the last day I’ll be back at this coffee stand.

The high turnover rate since Toni left, truly makes me think the new manager is just not good at her job, and unable to manage a coffee stand. Not to mention their hours are changing ALL the time, without any notice to any platform other than driving up to the window and seeing a sign taped to the window. Even when I check their Facebook/instagram account - they never announce hour changes or...

If I could give 0 stars, I would. I ordered a coffee that looked amazing in the photo, but what I received was disappointing, watery, bland, and nothing like what was advertised. To make matters worse, I waited over 25 minutes for it.

When I called in to try and get it resolved, I was told they couldn’t help me and was referred to an email. I explained that didn’t work for me, and they basically said, “No one is in charge right now, we’ll have to talk to the owner.” No solution offered, no accountability, just left hanging.

Save your time and money, stick to places like Black Rock or Dutch Bros, where the service and quality are way more consistent.

Update: The drinks were terrible right away not an hour later, my wife tried them as soon as I got home less than ten minutes later. ALSO, she was never called back. Don’t try to lie just...