Mr. Smith's Bakery Café & Catering — Restaurant in Vermillion Township

Anyone who knows me knows its not like me to take time and write a review.....and if you told them that i was they would ask you what was so horrible that i took the time to complain about....this review couldn't be farther from that....went to mr. smiths on morning break to get a sandwich...have eaten there a few times...never have had bad food...but today was from what i saw and experienced....above and beyond...lately i have been complaining about the rise in costs of things...a meal out being one of them...so when a person does splurge the extra money to go out....a person wants it to be worth their time and money...ive seen prices going up...and service going down....over and over again...but again...not the case today....for a friday morning the place is packed...the lady at the til meets me friendly...takes my order..great attitude...easy on the eyes...genuinely cared...see about 3-4 other employees behind her...all doing something...keep in mind this an open but pretty small kitchen....im patiently waiting for my food...looks like a newer kid running the grill...got another gal behind him...you can tell shes been there awhile...shes prepin his plates...watching him...making sure hes got the grill rocking with the right stuff....other gal is on other side taking care of the finished product by plating it or bagging it for the customers....other guy is behind all them...slanging hashbrowns and mentally maintaining the area...it was just a well oiled machine...they werent yelling at each other...had each others backs....worked great together...in the mean time...i see the baked goodies area...baked daily...til gal comes out...talks me into some banana bread (didnt have to do much arm twisting..i just didn't want nuts in mine...they got both) shes slanging baked goods....the other baker lady comes out with more goodies....the one gal covered the register without a blink of an eyes...15 people later...10-15 minutes later...i got my food...my banana bread and im heading out the door...get to car...take one bite...o....m...g...de.lic...ious!!! just nice to know that there is good customer service out there...with good food...for a fair price...and a good atmosphere...(yeah...inside a ace store) keep up the good work...thank you....if you dont go try something there...ur crazy...and yes...the banana bread was fantastic when i got...

My roommate and I tried to order sandwiches and soup from this place today. Let me tell you that this was one of the slowest and worst customer service experiences we have had. First of all, they took 1.5 hours to deliver the food. Second of all, they did not bring a sandwich that my roommate ordered. Third, most of the dressings I ordered were not on my sandwich. We then called the location to ask the order of the status and the person on the line basically never confirmed or checked whether the food was out for delivery. Another hour passes and still no sandwich. When the store was contacted, there was no manager that my roommate could talk to and the person on the line obviously needs a lesson in how to talk to customers. They claimed that they knocked on the door multiple times and called after the second time the call was placed, but clearly that was incorrect. God knows who they called and whose door they knocked. It certainly was not ours. It's one thing to say that they got lost or that they could not find the place but to outright lie and say they called the number listed on the order is ridiculous. At this point, it's close to 4 hours and when my roommate tried to remedy the situation, the person working had NO clue how to handle the situation. The least they could have done is apologize, tell the customer the food will be out as quickly as possible, and offer a refund for causing so much trouble. Imagine being extremely hungry and sick and just wanting a hot meal but instead not only having to wait hours for the food but also to hear the nonchalant and blase attitudes about customer service? That's unacceptable, and I fully expect that this situation will be remedied over the phone because this is not how to run a business. I've had better customer care experiences from multi-million dollar corporations. I blame the incompetency of the clearly young workers and most of all, the poor management. Pathetic waste of time and money for what can only be described as extravagantly mediocre food. Definitely not going back to this...

I have been all over the world and have eaten a lot of different types of foods. This is by far my favorite place to eat. I am very fortunate as its just an hour away. I learned about this little place in the fall of 2006. When I was still a Vermillion resident I had this stuff delivered daily!!! The prices haven't gone up all that much since then either. I would always make a point to go through Vermillion just so I could get Smiths. No joke. Word of advice it is much easier and convenient if you just simply call them and order by phone for pickup. I have filled out a bag (2) times. I have bought hundreds of sandwiches from this place and its always consistent. Some days there sandwiches are great and other times they are incredible. I always get the Large Italian seasoned chicken sandwich with spring lettuce american cheese, sliced tomato and a dash of ranch. I typically call it in from the road and time it out so its ready by the time I roll in. Over the years they have restricted the american cheese where you can only get it white instead of yellow, and got rid of the sprouts which really is not that big of a deal. The college students and residents of Vermillion really have something special. I know some may think its a sandwich shop in the middle of an Ace hardware. It used to be a sandwich shop in a small grocery store called Jones food Center. The old question when they ask you if you could eat anything for the rest of your life what would it be? This is it. Yes over steak, lobster etc! If I ever had the money I would...