Dairy Queen — Restaurant in Victoria

I had a disappointing experience at dq on moody. The business appears to be run by family , Which isn't an issue itself, but unfortunately, it seems personal matters are affecting how customers are treated. After a disagreement involving one family member almost 9 months ago we were now informed -without clear clarification that we are no longer welcome at the store mind you I have eaten and order thier plenty of times thru this time frame and when placing a mobile order and picking up thru drive thru I was refused service. This felt less like a professional decision and more like a personal one, Which is concerning for a place that serves the public. I hope management can separate personal relationships from business operations and treat all customers fairly and professionally...

It has been a very long time since I have visited a DQ. I personally think the parking lot and drive through area was poorly planned out. If someone is ordering, only one other car can fit behind it and if this is the case, you might as well go inside. There is of course the option to pull around the back way to access instead of the street, but then the line would form completely blocking the parked cars. We ordered 2 kids meals and i was asked to pull up. Ok, no big deal. U til it became a big deal when they forgot I was up there and while making food for the people that didn't pull up. I was already frustrated but i waited the 20 mins bc my kids direly wanted their steak fingers. Next time I will be...

Honestly the WOST customer service EVER! Each and every single time i went the experience was horrible. The workers in the drive thru are DISRESPECTFUL! Cussing out at customers and using profanity to customers, no manners whatsoever! Drive thru overall is very slow, I can order 2 cones and for some reason it takes them 20-30minutes just to bring it out! Not only that, but when ordering food as well! The worker gets annoyed at ME for repeating orders but whenever my order is actually given to me everything is completely WRONG! They do not listen nor have any respect towards customers! They wont hesitate to take my money but hesitate to just get my ACTUAL...