Pizza Hut — Restaurant in Victorville

If I could leave zero stars, I would!!  Just got off the phone and am appalled at the poor level of service from the store located at 14582 Pamdale Rd Victorville, CA 92392. It is my husband's birthday tonight. We had a great day at the movies and wanted to top it off with his favorite pizza from Pizza Hut, a stuffed crust with chicken and sausage. I placed the order online at 7:10 pm. I was surprised that it arrived in under an hour, but was soon to be disappointed when I had to pay $4 extra for a stuffed crust pizza and received a PAN pizza.

I immediately contacted the store and spoke with someone claiming to be the manager, Christi or Krissy, at that point I wasn't making a big deal, just wanted to get the product I paid for. I was informed they would make another pizza, correctly this time, and deliver it in about 20 min. I made sure to confirm the order again over the phone; stuffed crust, garlic parmesan sauce, chicken and sausage with parmesan crust flavor. The manager was reading it off with me....I was holding the receipt in my hand to verify they received the right order the first time. Everything matched up.

Fourty Five minutes goes by before the driver brings another pizza. I was instructed to save the pizza they messed up to give to the driver, when she brought the new one, so we were extremely hungry 2 hours after we placed our initial order!! The driver arrives and tells us we can keep the messed up, ice cold pizza as a courtesy. Gee thanks, nothing like cold pizza! They could have offered this option when I was on the phone so we could have warm pizza while we waited for the correct one to be delivered. But I assume, since we could possibly be lying, that they needed proof. Great way to make your customers feel appreciated!! Make them feel like swindlers! But, that's not all.

When the driver opened the box to show me the new pizza, IT WAS THE WRONG ORDER AGAIN!! Two hours later and I still have not gotten what I paid for!! This time it was stuffed crust but it had mushrooms and something green on it, peppers...artichoke hearts...I couldn't tell. NOT even close to what we ordered. I sent it back with driver and called the store again! Again, the manager got on the phone and in a very monotone voice apologized for the mistake and then proceeded to explain how she sent her shift manager to deliver the pizza that she placed the order for herself. Basically, hinting that she sent the correct oder. So she starts the conversation by insinuating that I must be mistaken or it wasn't her fault instead of offering a solution to the problem. At this point I became agitated. I told her I was not interested in waiting another hour for a pizza that may or may not be made correctly and that I wanted a refund. Her response was to tell me she could only credit the money to my Pizza hut account for my next visit. Excuse me?? This is not a concession that you are offering to rectify a poor experience! I paid for something I did not receive!! I want my money back! We went back and forth for 20 minutes, all the while this manager was speaking in tones and making smart remarks to escalate the situation instead of resolving it.

After feeling myself getting extremely fustrated that my entire night had been ruined, I informed her that if she could not help me I would go to corporate. At that point she FINALLY offered to put the money for the messed up order back on my card. This should have been the FIRST thing she offered. That entire conversation was completely unnecessary and only served to stir up conflict!! After she agrees to do what should have been done from the beginning she proceeds to lecture me about how she is going above and beyond and that she's been nothing but polite to me after I get upset and raise my voice.  So, she escalates the situation to a boiling point and then wants me to be gracious for her "help." I still never received what I ordered. My entire night was ruined. What kind of...

Pizza Hut is of an icon of my youth. But I haven't had a slice of their pizza in over 30 years. Call it nostalgia or simply hunger pains for something new, but I got a craving a week ago, and and couldn't resist that Pizza Hut logo. When I called to place my order, I got right through, which surprised me because it was about 6 pm on a Saturday night. I asked the guy on the phone the cost of my med pie and nearly popped a gasket. The cost had gone up in 30 years...way up! But he was nice enough to tell me they had some great deals online, so that's where I headed. I was able to navigate the online ordering well enough to place my order. I even found a deal on a med pie that was reasonable. Online indicated that I could track my Pizza if I downloaded their app to my phone; they'd text me when it was ready, and I could notify them through the app that I was in the parking lot and they'd bring my dinner to my car. I did all of the above and even parked in the designated area for "no contact" service... and then I waited. I was playing with my phone when realized 15 minutes had gone by since they notified me my Pizza was ready and I told them I was already in the parking lot. So I called them up. A different guy told me that they were very busy, but someone would be right out. 5 minutes later a pleasant young girl brought me my order and I drove home. Although my Pizza was cold by then, and looked a bit dry, it really did taste a lot like what I remember. Had the process gone a bit faster, I know I would have given them more...

My husband, daughter and myself went to this location, as we use to very frequently about a year ago. I'm going to cut to the chase. We were black and We were discriminated against.

There was a table of 8 people. Those 8 people dined in and received clear plastic cups, for there dine in meal. When I ordered they charged me 1.99 for a paper cup and told me they didn't have any more plastic cups for dining in. When that's a lie. Another male who was also white and in after us and he received a clear plastic cup. 😐

So I had my husband go ask for cups and they said the same thing. They didn't have any 🙄

Ok. But that's not it. We then asked for cheese and peppers. The guy bought us packages of cheese and said they didn't have anymore in the glass jar. Well..:about 5 minutes later the table of whites asked for cheese and peppers and now I guess they magically had cheese in the jar and not packets.

They are racist. And we should've never trusted eating our food here but I was so hungry 😩😢 I feel hurt that this establishment would display such gestures towards people of color. It's disgusting. I will never return back to this location. And if this is what Pizza Hut supports, I will contact the media. My feelings are hurt. To...