Pizza Hut — Restaurant in Vidor

We’ve ordered here a few times and only had one good experience when we did carry out, where the 1 pizza was correct and not a long wait time. But every other time we’ve done delivery, it takes over an hour minimum, and the foods wrong every time :/ . One of those times we received the totally wrong food, so we called them back & they re-delivered to us but they had to remake everything, so that time it took almost 2 hours. I understand getting busy, but kind of sucks to wait that long… I will say, they did let us keep the food that was delivered wrong first. Just so much food that we didn’t order lol. All this on top of the order we made recently and the treatment we got over the phone. Again, it’s been over an hour, I called the store just to check on the food, all we had was one pizza & wings. The lady had an attitude and said it’s still in the oven. For over an hour? Idk man. I can’t with this place anymore. Placed that order at 6:50pm and it’s now 8:30pm, still no food delivered yet. Dominos in Vidor has been better the times we ordered there. I would say if you do choose to get pizza here, you might have better luck with carry-out orders. Delivery, nah. I think we’re done with Pizza Hut...

I had made an online order at aprroximatley 6:45 PM 09/30/2021. Delivery driver arrived at my house around 7:45 PM. Not a big deal, but my order was incorrect. I called the store and was told my order would be re-made and delivered. It is now almost 9:45 PM as I am typing this review, and have not recieved my corrected order or a status update yet. I have tried calling back numerous times but the line is busy. I understand mistakes do happen, and I even gave an opportunity for my order to be corrected. But this is by far the worst food delivery experience I have ever encountered. And I will not be doing business with this location in the future. Update as of 10:00 PM, driver arrived at my home and I was told I would need to pay for the remade order which was already...

Had all kinds of issues getting the app to work, forgot my password and tried to reset it but the link I get emailed does literally nothing. I ended up just ordering over the phone and it costed more that way. The meat lover's melt had an absolutely pitiful amount of cheese in it, looked nothing like advertised or even close. By the time I got it it had been sitting under a heat lamp for a while and the crust has gotten extremely hard. Very disappointed and will not order one again. For the insane price ya'll charge I expect better food, guess it's back to getting little Caesars and throwing it in the air fryer for 5 minutes so it's actually cooked. Then I can get some actually good food...