Jimmy John's — Restaurant in Village of Germantown

My daughter an I entered the store at 6:50PM. We placed our order and the food was delivered fast and correct. We sat down to eat and we were told"we are closing in 5 minutes." I said we should be done in 5 minutes. Another couple came in and was looking at the menu. They were told "we are closing in 2 minutes." They placed their order and left. Then we were told "we are closing in 2 minutes." I said "when i'm done with my sandwich, we will go." I had a few bites left and then we were told, "you have to leave because we are closed and we need to lock the door." I said, "I'll leave when i'm done." I said i wanted the managers name and the female employee said "I'm the manager and you need to leave because we need to lock the door." I said, "i want the owners name and phone number." She said no. I asked again and she said Curt, but didn't give me his phone number.

The employees were rude the whole time we were there. Lousy customer experience and I will not buy from Jimmy Johns again!! What happened to customer first? They were more interested in ending their shift than selling food and providing a...

I have ordered subs online 3 times before and nothing ever went wrong. But this time was horriable. I called at 545 and placed the order for 645. 7 o'clock came and still no sub. So i called. She ssid its on the road. 15 minutes later and still no sub. I live literally 2 minutes away.... then my boyfriend called....she told us they didnt have our order... I was upset at this point.... a manager calles me back and asked me what I ordered. I told her. She ssid u can come in and pick it up. I'm not feeling well so the whole point was to not go outside in the cold and drive there.... but i guess that wss the only way I was going to get my sub. While me and my boyfriend were pulling out of my driveway we saw a jimmy jons driver.....we pulled in the parking lot and 2 employees were standing outside smoking. The driver got out of the car smoking something that didn't look like a cigarette. I went in. And got my sub and left. No sorry from the manager. Or anything. Horriable. Never ordering there again. I work at a resturant I know things happen and orders get lost... but i never lie to...

Horrible! Don’t go to this location! My husband and I came in here a couple days ago and my card was double charged! The gentleman at the register had me put my card in again after I already did and it said it was approved. I was worried I was going to get charged again. So I checked my account and at first it showed the charges as pending and I showed the gentleman at the register. He said one would fall off eventually. I checked today and they both went through! I called and the manager made it sound like he thought I was lying! He told me the regional manager would be calling me. I have yet to hear anything. I can’t believe how I was treated! Not even an apology or anything! I tried to call back and called the other Germantown store and the manager there was a lot more helpful and basically told me to dispute it with my bank! I am still just in shock and can’t believe the poor customer service at the Jimmy Johns on Mequon Rd. We will never go back! Wish I could give...