L'Thai Organic Cuisine & Wine Bar (Smyrna) — Restaurant in Vinings

Update: Ordered To-Go food last night 3/26/22 after such a pleasant experience and had a less than pleasant experience from beginning to end. I couldn’t get anyone on the phone to verify the spice level of the food before placing my order so I proceeded to order online. They are still short-staffed so it took over 30 minutes to receive my order. I ordered two soups, two entrees, jackfruit sticky rice for dessert. Our food was too spicy despite choosing (no spice) and I’m convinced that we received a lunch-sized portion of general Tao tofu despite paying dinner price. I called this morning to express my concerns to be told there’s nothing they can do despite being short staffed and offering subpar service. Finally, after expressing that paying $50 for food you’re dissatisfied with doesn’t feel good and that I’d like a remake, she agreed to remake the curry for a less spicier curry but not the general Tao, because they “count the pieces”. You’re short staffed! You can’t answer the phone bc you’re short-staffed. People are sitting around waiting for orders that have been ready because you’re overwhelmed and short staffed. I have understanding for that but, You don’t think mistakes are being made while you’re short-staffed? So disappointed by the lack of care for a dissatisfied customer.

If you come, maybe dine-in for better service, because to-go is a no. I don’t think I’ll be returning

I dined here a few times back in 2020 and enjoyed the food so I decided to return on 2/23/22.I reserved a table for one. You currently have to make reservations to dine-in because I think they are short staffed. I ordered Flash Fried Basil Rolls for appetizer and Bangkok Mango Tofu for my entree. Both were fresh. My waitress was also attentive and nice. It’s nice to be able to eat familiar stables (such as fried breaded tofu) that is also gluten-free. I will...

We ordered for delivery just after 8 pm via the restaurant’s website (shown as preferred by venor). At about 9 we got a message from grubhub (who we didn’t order through) saying that our order had been changed or cancelled and to contact the restaurant. So, my husband called. The girl on the phone said that the grub hub driver had cancelled but another one should be along shortly and if there were any problems she would call back. 15 minutes later, he called back and no one had picked it up.

The restaurant hadn’t called us back and the food had just been sitting on the counter the whole time.

My husband asked her to go ahead and cancel the order since they couldn’t deliver it and she said,”No, the food was already made.” Isn’t that why we paid YOU a delivery fee + tips???

So, now we’ve had to get in the car and drive all the way over here to pick up food that has been sitting out for who knows how long at the restaurant, that we trusted them to deliver, and they refused.

They didn’t refund anything—not even the delivery fee and driver tip we paid. If you can’t deliver the food consistently, don’t offer delivery through your website.

This was COMPLETELY unacceptable. We paid when we placed the order, trusting that the restaurant would do as they said they would. They used that fact as an opportunity to not allow us to cancel the order that they could not deliver.

This was our first experience with L’Thai and will definitely be the last, which is a bummer because we love thai food.

This has left an extremely bitter taste in our mouths. We finally have our cold food that we paid full price plus tip and delivery fee for, but had to pick up ourselves.

There are at least 2 other thai restaurants within a 2 mile radius. “Pad Thai” has been fabulous every time. You’re going to want to...

Smyrna Location: It is unfortunate that these people are so rude because the food is very good. They act like they are doing you a favor by allowing you to visit their establishment. My co-workers and I have been there several times together, as well as individually and our experience with the staff has been the same over and over. We don't ask them to go above and beyond for customer service, but they don't even meet the minimum requirement. I only give this place two stars because the food is good and they have very reasonable prices. I don't usually write reviews (I should because I always read reviews and I need to contribute to the world of reviewers) but after my experience today, I could not take it anymore. Although I really do love the food, I will not return to their establishment because I can no longer deal with their rudeness. I will look long and far for another business with more pleasant staff. Today when I placed my order to go, I asked the woman on the phone to repeat the order so that we could make sure we were on the same page. She quickly ran through my order, then hung up the phone on me. When I went to pick up my food, the gentleman at the register did not bother to acknowledge my presence. I had to ask if I could pay for my food; he ignored me. He was doing something on the computer, so I waited about a minute and then asked him again. Then he ignored me AGAIN, then I said SIR can I pay for my food. Then he finally took my card, ran the transaction, then dashed the paper down, and walked away to continue with what he was doing. I could write an essay on their horrible customer service, but this review is long enough, so I will stop here. In my humble opinion, I would rather be treated kindly, then to have well...