Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
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I ordered delivery for 1 large pizza and hot boneless wings just for it to arrive cold with little to no sauce at all on all wings. I called the store and asked if i could have the order re made, Walter the Manager stated to refund 50% i stated i love the pizza and the money wasn’t the issue i wanted Food! He said the delivery driver was on her last run for the night so i said i will come pick it up. When i got to the store he had the new order ready, i noticed the wings were still not correct so i asked for a refund (only for the wings). He lied and said he REFUNDED ME AND ASKED FOR ME TO LEAVE. I said HOW DID YOU REFUND ME WHEN I PAID WITH CASH??? ( I HOPE HE WASN’T STEALING CASH) he tHEN TOOK $25.00 And threw it on the counter, shortly after HE FOLLOWED AFTER ME to my car when i was leaving and THREW THE ENTIRE HOT PIZZZA ON MY VEHICLE. He is the MANAGER…. This is WHAT HAPPENS AT PAPA JOHNS AT 4505 HAYGOOD ROAD VIRGINIA BEACH, VA…. PLEASE CHOOSE ANOTHER PIZZA...
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We've been ordering from here for a while, but it was today that really took the cake.
Today was awful for me. I miscarried with my second baby. Neither my husband nor myself had the energy or will to cook, so we decided to just order in. In the "special instructions" box, I simply wrote, "Please draw something. I'm sad." When the delivery driver came to our door, he presented us with three boxes, one with a rainbow, one with a cat, and the third with a moustache drawn on Papa John with a dinosaur on the back. Them taking the time to do that for us made me smile on the worst day of my life and gaurenteed my future business with them.
So thank you, Haygood Papa John's. Please don't stop...
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This review is for the Haygood location in Virginia Beach. Whoever you have answering the phones to take orders is extremely rude! I asked a basic question about what drinks they have that are closest to the sprite/ 7up beverage and all she said was Mountain Dew or Stary. I’ve never heard of Stary so I asked if that was a replacement for sprite or Sierra Mist. Wow- the rude tone and lack of an answer (“we have Mountain Dew or starry! What do you want?!) made my blood boil and gave me a sick feeling. Won’t be ordering from this location again. Try training your employees and teaching them what customer service...
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