Rita's Italian Ice & Frozen Custard — Restaurant in Virginia Beach

Riley and Maggie literally made my day and my sons whole week probably… My son is autistic and oftentimes doesn’t understand the logic when we tell him only a few more minutes buddy, and we’ll get you what we promised… he doesn’t get that concept… well, we have had a bit of a rough day with Dayne getting upset very quickly all morning… but to skip to the point… Ms. Riley and Ms. Maggie are amazing and caring and I was there five or ten minutes before they were to open for the day and I parked in 7-11 and ran over to the window and explained what I was dealing with Dayne being so upset and they w/out hesitation was like what can we make him??? And it was just a small ice cream in a cup and I had it in hand 5 seconds later no questions asked… They are angels to say the least, they made our day he’s still so happy after finishing it all… just wanted to give them the praise and appreciation they deserve because that was so selfless and so amazing especially because I’ve been told sorry ma’am, there’s nothing we can do when my son is just simply upset inside of a store or restaurant in general so just wanted to say THANK YOU, LADIES AND WE APPRECIATE YOUR SWEETNESS AND GENEROSITY!!! Xoxo...

This employee named “Ryan”firmly REFUSED to make my order, first claiming “I’m not an ice cream maker” then when I kindly insisted she claimed that “we don’t have that flavor today” So which one is it? The flavor I requested was the hot cocoa (hot chocolate). I have always have it made to order when not on the “today’s flavor “ list. At other visits here I’ve been assured that flavor is always available, they just have to make it and it take less than 15 minutes. This employee today does not belong in the customer service business. Date / time: 2/15/25 3:30 pm My last visit to this establishment.

Part 2 First of, she is not telling the truth as she never offer a later time to make it. She said she didn’t have the flavor. So how could she offer to make it later?. She was just plain lazy and had no manners. Of course she would call her supervisor after I asked for her name. She knew what she did. I wish you could go back and listen to the entire conversation over the...

This location sucks. I’ve been coming to Rita’s since I was a teenager and this year is the first time I’ve been going to this newer built location. Every time I visit there is an issue and the staff all struggle as if they can’t comprehend how to scoop ice into a cup. My orders have been wrong, really wrong…like completely different flavor than I requested as if they just didn’t even try. Sometimes you can order 3 flavors in the same cup, sometimes you can’t and they refuse more than 2…depends on the day and whoever it is taking your order and if they feel like doing it. Even if you literally buy a quart of ice….in the winter time they claim 10pm is their closing time but ignore people in the drive thru or at the walk-up window after 915. Literally will walk by and take the trash out as if they don’t see you standing there. It just seems like this place is very poorly managed and they just don’t care like the old...