America's Best Wings — Restaurant in Virginia

Highly dissatisfied. First and last time going to the Brook Rd location. We ordered 50 wings (10 garlic and parmesan, 10 24 karat gold, 15 plain breaded, and 15 honey bbq), fried pickles, and mozzarella sticks. The sauces were good but the wings were extremely dry, like stale jerkey, and inedible. The fried pickles had zero flavor and it was like it had 4 layers of breading. The mozzarella sticks were ok.

I called the store to express my dissatisfaction and explain why. I told the gentleman that the wings were very dry and he responded "oh, they were too crispy?" I replied that the crispyness was good but the dryness wasn't. He said that he could make another set of wings if I brought the food back. I requested to just get a refund so that I wouldnt have to drive 40 minutes there and back. He said he couldn't give a refund without me bringing the food back.

The staff is friendly but I'm not at all satisfied with my $67 meal, nor am I satisfied with the response I got when I...

For Father’s Day, I ordered 40 lemon pepper wings and specified “light” on the salt. I specifically asked for light salt because on another occasion, they were so salty I could not eat them. So to prevent that from happening, I ordered light salt. The person who took my ordered repeated it back to me. Fast forward, when I got home with my wings, much to my disappointment, they were so salty, none of my guest could tolerate them. I called back to America’s Best, but was only offered the opportunity to return the wings and get another batch. Well, the party was over by then! I didn’t need another batch. I should have been able to return the wings for a refund! I WILL NEVER RETURN TO THOS...

This was my second time eating here and for the money, it was garbage. Our office ordered through Uber Eats and when our food arrived, it was cold, over cooked and half of it missing. We received not a single one of our drinks, nor the sauces that we ordered along with the meals. The service of the man who picked up the phone was deplorable. You wouldn't even give us an opportunity to speak, you'd rather argue about who should have been refunding the money for the disgusting food. And then had the audacity to take ownership of poor food and hang up on us. There was rice caked all over the boxes, I mean absolutely disgusting. You'll NEVER receive business from us again, I can assure...