Baskin-Robbins — Restaurant in Virginia

I ordered two different pints of ice cream. The clerk delicately laid a couple of folds into the containers, non-packed, deliberately smoothing over the top to create the illusion that the container was full. Full of air, it was. she went to put the two pretend pints-full of ice cream into a bag when I said , "Wait." And I lifted the container to confirm the thing was full mostly of air. I had to insist she open up the pints and put in more. It amounted to only about half a pint. She then fill it more, two more scoops but still did not pack it in. The other pint, different flavor, was about 2/3s full maybe. I'm so disgusted with the attempt at literally gipping me out of my money. Very very disappointing. I mean what the heck. It felt like when Chipotle started cutting back on the volume they would spoon into your cardboard bowl and right before you eyes the finished meal was literally half the size it was the previous time I ate there. I had to stop them and say, "More." I literally would have walked away and made them eat it....

My daughter wanted a brownie sunday for her birthday dessert, so I drove to our closest location on W. Broad St. to discover it's permanently closed. Bummer! So I go to the next closest store which is this one.

The store is a mess. I order 2 brownie sundays for my 2 kids. Mint Chip & the other Rainbow Sherbet. Guess what? They are out of both flavors!!

In my 50 yrs this happened twice before and both times they were willing to use packed ice cream in the refrigerator. I doublecheck and they have both flavors (quarts) packed for sale.

I ask if they can open them up and use them for my two sundays (customer service) and they say "No!" I have to buy the 2 pints. It's my kid's birthday so I say OK. They make the 2 sundays (with MY ICE CREAM) & charge me FULL PRICE (No Discount) for 2 Sundays, even though I’m supplying the ice cream (my 2 quarts). I end up paying $26.34 for 2 Brownie Sundays for my kids birthday. To top it off, they also didn't have "To Go" lids. Horrible Experience!! Total...

I bought an ice cream cake for my son's birthday. I ordered a half-sheet cake which is supposed to be 12'x16' in size according to B&R's website. When I got the cake, it is measured at 6'x8' instead. When asked, they confirmed that it was a half-sheet cake, but refused to give the dimensions of a half-sheet cake, and claimed ignorance of what had happened. We called the store, but couldn't get hold of their manager to talk about the matter and they didn't get back to as they have promised. I won't buy anything from this vendor in the future. For anyone who is buying from this shop, please be aware of...