Potomac Club Owners Association — Local services in Woodbridge

A Heartfelt Commendation for Outstanding Community Leadership

It is with great appreciation and respect that I write this review to recognize the exceptional service and professionalism of Jacquelyn Jordan, Assistant General Manager at Barkan Management Company, Inc., AAMC®. In a world where customer service often feels transactional, Jacquelyn has managed to elevate the experience into something deeply personal and profoundly reassuring.

From the very first interaction, Jacquelyn displayed a level of professionalism, patience, and attentiveness that immediately stood out. She approaches her role not just as a manager, but as a steward of the community, a true ambassador of the values that make a residential space feel like home. Her calm demeanor, proactive communication, and empathetic listening skills created an atmosphere of trust and warmth, reminding me that community management, when done with care, can have a powerful impact on daily living.

One cannot overstate the complexity of managing a large, diverse residential community. The demands are relentless, and the expectations are high. Yet Jacquelyn navigates this intricate environment with grace and precision. Whether addressing maintenance concerns, clarifying policies, or simply being present and approachable, she remains composed, solution-oriented, and genuinely invested in resident satisfaction.

What impressed me most was how personalized her support felt. In the midst of managing countless responsibilities, Jacquelyn made the time to listen, respond thoroughly, and follow through consistently. It wasn’t just about resolving an issue, it was about making sure I felt heard, respected, and part of something bigger. That’s a rare quality, and it speaks volumes about her commitment to building not just a well-managed community, but a thriving one.

I want to extend my sincere gratitude to Jacquelyn and the entire team at Barkan Management Company. Their dedication to excellence, and Jacquelyn’s unwavering professionalism, have made a real and lasting impression on me. It’s leaders like her who transform a residence into a true community, where people don’t just live, they feel they belong.

Thank you, Jacquelyn, for making this place...

I recently had a frustrating experience with Potomac Club's customer service that left me extremely dissatisfied. Trying to get in touch with them over the phone was an exercise in futility. Despite multiple attempts, I found it impossible to reach a live representative. It seemed like their phone lines were perpetually busy or simply went unanswered.

What's even more infuriating is that despite leaving several voicemails, my calls were never returned. It's incredibly frustrating when a company fails to follow up on customer inquiries in a timely manner. It leaves me feeling undervalued and ignored as a customer.

Communication is key in any business, and Potomac Club's lack of responsiveness is unacceptable. It's evident that they prioritize everything else above addressing customer concerns promptly. This level of neglect is not only unprofessional but also reflects poorly on their commitment to customer satisfaction.

In conclusion, my experience with Potomac Club's customer service was abysmal. Their inability to answer calls or return messages demonstrates a severe disregard for customer needs. I would strongly caution others against relying on their customer service for any assistance, as they seem utterly incompetent in...

Buyer/renter beware. Looks nice.

HOA does not prioritize repairing or maintaining the grounds. Numerous examples below. The neighborhood has 1600 homes and charges 214 to 294 a month HOA dues. They collect 4.1M to 5.6M per year and the issues below are unacceptable.

1. took 5 months to repair damaged roofs. Reguardles of the reasons the hoa had for postponing repairs home leaked. They tarped numerous times with no less leaking. Had to do moisture abatement numerous times. Had residence repaired numerous times. The interior still has holes in the ceiling and mold. Waiting on the hoa....4.1M

2. pool maintenance this summer is terrible. Pools are both filthy. The pool staff (lifeguards and cleaners) are contracted by the hoa. The pool staff blame the hoa for not repairing the pumps and filters to the pool. The hot tub jets have not worked all summer....4.1M.

3. clubhouse/gym leaking. Tools months to repair and they close the facility everytime it rains due to flooding.

I wish the HOA prioritized the repair and maintenance of the neighborhood as they due collecting...