Busaya Thai Haymarket — Restaurant in Virginia

Now. This place has changed ownership several times and it has not gotten better.. I used to recommend this place to everybody for the top local Thai food but because of the recent customer service I recieved, I will no longer do so.

I wanted a deep-fried California roll(which I know they could do because they have other deep-fried sushi options) the cashier up front told me he couldn't do it because he had never done it. Made no sense to me so I asked for the manager,

Then the owner comes around the corner telling me the same thing. They have never done it before and it's not on their menu so he can't do it.. What dude..? Its the same method as deep-frying the salmon sushi. You batter it, and throw it in hot oil..? What could be so hard..?

He said his menu items are good, and if he changes it, I might not like it and return it. After assuring him I won't return it, he still refused. He said he can take the salmon out of the other fried sushi but can't fry the California roll..? I offered extra money for the service and he still refused..

This is terrible customer service. And mainly because he argued with me for about 3 mins and still didn't make sense at the end of it.

I truthfully think the owner was going on a power trip, wanted to remain stubborn, and didn't want to change any of his "delicious" menu items for a customer.

One simple request denial cost you a customer for a lifetime and any further reccomendations I have..

2018: Amazing experience, food was delicious and service was excellent. This place...

We have visited this place several times and have never been disappointed. The decor is warm and just a tad upscale in that busy-but-classy Thai way. Service has been great each time with an attentive but not intrusive wait staff. The menu has a lot of variety, but not overwhelmingly so. Prices are fair to moderate. Value is great! Let's get on to the good stuff! We're big fans of Pad Thai. This is some of the best we've had. We find it comparable to the dish at Faang in Warrenton. Great, not soggy or overcooked, noodles, fresh tasting vegetables, tender chicken, delicately seasoned sauce, it's all there! We also shared a fried chicken and broccoli dish that was just as delectible. Having sampled the menu a few times now, we are convinced you could pick just about anything and be able to throughly enjoy your meal. We visited early in the afternoon, well after lunch, and were able to order only from the dinner menu. Our meal was under $45 including a generous tip, and included sodas and a small dessert. Parking is easy. The place is spotless....

If you had asked me about this restaurant a couple of weeks ago, I would have said that it was great. Unfortunately, that doesn’t stand true anymore. The curries are great and affordable, which is why this restaurant has any stars at all. But the service and some of the side dishes ruin it completely. One of the servers is INCREDIBLY rude. She has blonde highlights and she is short with customers and very unwelcoming. For any request, she will give you attitude. Her service ruins any experience there, especially if you have anything to request about the dish. If you are a family who is quickly in and out and who doesn’t care about service, she is tolerable. If you ask for anything though, she is not. Additionally, the teriyaki chicken is not good. More often than not, the chicken has a weird taste in general. Overall, I like this restaurant for its curry. It fails to be adequate in any...