Candela's Pizzeria & Ristorante Italiano — Restaurant in Virginia

I’m not sure what’s going on at Candelas, but it was very disappointing last night. I went in alone, ordering a beer and a chicken cheesesteak. When the server repeated the order, she said “cheesesteak,” and I corrected her, telling her I’m allergic to beef (cursed alpha gal syndrome, from a tick bite,) and I was ordering the chicken cheesesteak from the menu. The beer came quickly, the food, not so much, but the waitress eventually returned, apologizing for the wait. I thanked her, but I wasn’t in a rush, so no big deal. When my sandwich eventually came, I took a big bite, only then realizing this was beef not chicken. The beef I’d already made clear I was allergic to. She returned to the kitchen, and eventually - no rush - the chicken cheesesteak came (and it was delicious,) but while my now empty beer stood lonely by my plate; she never came back until she brought the check. I’ve enjoyed eating here for years, and I’ve never had a bad experience, but this most certainly was. It was a great disappointment. I don’t know if the owner Sal was there, but his wife was, and I could see she was putting out fires left and right. I won’t rule out returning, but for a modestly busy Thursday night, this was unacceptable. Thankfully, the upcoming allergic reaction was nothing more than a bad case of hives around midnight, and I had Benadryl. But needless to say, this is...

If I could give no stars I would I had previously left a positive review based on the food solely. Now I’m reviewing more than the food I’m reviewing the owner Sal. Someone I know did work at a drop of a hat while Sal was out of town for months saving him money in spoiled food and a closed down business by doing service call repair on freezers, electrical and hvac due to not maintaining equipment and safe food temperatures. Upon trying to collect payment I was told I could not talk yelled at for 5 minutes In front of his own patrons and employees that he didn’t care would not pay and for anyone who would like to view the recording he knew I was taking leave a comment I’ll be glad to share. I do not agree a grown adult and business owner should carry themself in such a way not pulling me into an office and consider hearing me Out attempting to collect a $750 debt owed instead is using a bunch of excuses as to why he shouldn’t have to pay a bill due. We are a small local owned business who did a favor in a pinch with expectation the amount due would be settled when Sal returned from being out of state for months and not an excuse of the death of a fellow friend would be used as an excuse...

I ordered online and when I made my order there were no descriptions of the toppings on the pizzas. I added several toppings that were already included on the large pizza I ordered. I also ordered a slice of the 7 layer cake. I was called and told that they didn’t have the 7 layer cake anymore and they could replace it with something else and give me the difference back when I picked up my order. I was also told that I over paid for the pizza since I doubled up on the toppings and that too would be refunded to me when I got to the restaurant. This order was about $55, it should have been half of that. When I got there the owner was at the front and I explained to him what happened, and he said WHY to giving a refund back and he disregarded me. So I left with my 1 large $55 pizza and over priced slice of cheesecake that he also said I didn’t get, he had to look for it. My whole order was wrong, I didn’t even get everything I ordered. This is very disappointing especially coming from the owner, I didn’t necessarily NEED my money back but, make it right.. I would have accepted another pizza at another time, something. But now, you’ve...