Charleys Cheesesteaks and Wings — Restaurant in Virginia

Ok, so it was a little pricey. Regular sized (9 inch) bacon cheese steak. Regular combo came with a standard size fry and drink. 19 bucks including a 10 percent tip. Took a little while, but I tell you, when they brought my sub out, it was probably the most visually appealing sandwich I've ever bought. It looked even better than the advertising picture. In retrospect, I should have took a pic myself to share, but I was hungry, so, you know. And it tasted nearly as good as it looked. The bread was awesome and the toppings were just thick enough that some fell off on the tray with every bite. And I think they actually fry their bacon unlike Subway, it was crispy. The fries were pretty basic, but they have Cajun style, which I didn't see when I ordered but I'd imagine they'd be pretty good. And the staff were pretty good. They were cutting up with each other, not enough to be obnoxious or unprofessional, but it seemed they were having fun. In conclusion, if youre the kind of person who doesn't flip out over spending 20 bucks for a sandwich, I...

The staff is great! I ordered on the website for delivery. A Doordarsher picked it up and never delivered the food. I don't know what happened. It was a mess. I was coming off a long day or work... and so on... I call them a gentleman who I'm assuming might gave been the manager answered I explained the situation was just trying to see if they had a number for door dash. He tried to help me and told me tk call door dash then them and gave me a #. And door dash was useless. Saying the merchant wasn't picking up and it was not their problem. I called the store again they pick up. And a young lady helped me. To be honest they offered for me to come pick up a new order and I honestly they could have turned me away but they resolved the issue. Moving forward I'll do pick up with them directly. Instead of delivery. Cauee door...

Very poor human interaction and customer service provided from the Asian fresh off the boat gentleman and clueless Spanish lady with glasses today. I ordered 2 Philly steak and cheese sandwiches and I wanted to use the restaurant app 5$ discount coupon and the asian fob guy didn’t know how to work the app or utilize the discount. I ended up paying full price due to the stupidity and lack of customer service this newly opened chain restaurant provided. Very poorly managed. I asked if it was possible to get any type of discount at all and the Asian FOB guy said there’s nothing he can do. Like cmon not even a free drink or fries or even a cookie. Very disappointed in this...