Panda Express — Restaurant in Virginia

The food is good and the place is clean, but the customer service is horrible. I went here for lunch one day last week. I stood alone, no other customers in line, for 5 minutes while 4 employees walked back and forth in front of me. They completely ignored me. Each one of them looked up at me during my wait. Not one single smile, greeting, acknowledgement at all. Not even a quick "Someone will be right with you.". Nothing. Finally a young man came out from the back and took my order. He was very pleasant and courteous. Then, while I sat and ate, 2 of the female employees who ignored me while I waited had plenty of time to stand and do nothing while they shot me dirty looks. I will not be back to this particular restaurant. The customer service is the worst I've seen. EDIT: A friend convinced me to try this place again, so I did. What a difference. I have change my rating from 3 stars to 5. The place is clean and the food is really good. The customer service has been wonderful. I haven't seen any of the people that were there the day I had such a bad experience. Everyone I've seen since has been just wonderful. Very friendly...

Every time I visit this location and Ashhad is here, it's such a wonderful experience. Every time I see Ashhad working, he works the front of the store on his own and assists the customers in a friendly and effective manner. He is very kind and always gives good portions as all of the other Chinese restaurants provide. When Ashhad is not there, it seems as though the other workers do not fill the containers properly and not as pleased to be there. This 5 star is SPECIFICALLY for Ashhad and Tony who work well together. Tony was cooking and preparing the food when I came in and it seems as though when they would together they have a system that is effective for them and you can tell they work as a team! Thank you so much to the both of you for being pleasant and enjoying what you do. Many blessings to you both, I can tell no matter where you both may work, you will make the business better because you are BETTER employees than the average. Panda Express is fortunate to have you and I hope your management recognizes your...

I walked in at 10:05pm and they closed at 10:30pm. They were not inviting at all when I walked in. The manager immediately snapped at me and said, "You're our last customer. This is all that we have left." Like I dont have a choice of what to choose. I just feel like, as an establishment, it doesn't matter how close to the end of the night. You guys should be able to give full service. The food looked very unenticing. They had barely anything left, and he walked over and tossed the food like it was okay. I'm disappointed because I go to this place a lot and the service always falls short. The care that is put into the values of this place and its service is very low, and it just puts a bad taste in my mouth. I hope you guys will see this . Please make some sort of assertive change because the way I just walked in there and walked right out is not...