Cold Stone Creamery — Restaurant in Virginia

Where do I even begin…

For context, my dearest friend — who has terminal cancer — really wanted some delicious ice cream. It’s the little things like that that mean the world to her, so I wanted to treat her and make it happen. Cold Stone is one of her favorites.

We arrived at this location at 9:45pm. Their posted hours are until 10pm, but when we pulled up, the lights were already off and the “open” sign had been turned off. We almost walked away and went to a different dessert spot next door, but then we saw another customer with her son knock on the locked door. An employee reluctantly opened it, so my friend and I followed inside since this was where she truly wanted to go.

While in line, the other customer casually mentioned how odd it was that she had to knock when the store wasn’t even closed yet. I agreed and said it was unprofessional — at which point the employee glared at us, rolled her eyes, and gave complete attitude. I immediately addressed it because that kind of behavior is unacceptable in any business, especially one still open and serving paying customers.

At the register, the employee tried to apologize, but by then the damage was done. I explained to her that she has no idea what people may be going through, and how even something as simple as buying ice cream can carry a lot of meaning. For my friend, who doesn’t get to do many things anymore because of her illness, this was supposed to be a joyful and special moment. Instead, it was overshadowed by poor service, attitude, and the store attempting to close early.

I will never return to this location and will be sure to let friends and family in the area know about this experience. Customer service matters. Respect matters. And honoring your posted business hours matters. Unfortunately, this store failed...

I don't often write reviews but, I had the unfortunate experience of visiting Cold Stone Creamery recently, and it was nothing short of a disappointment. From the moment I walked in, the ambiance felt more like a chaotic mess than a place to enjoy a sweet treat.

First off, the service was abysmal. The staff seemed more interested in chatting amongst themselves than paying attention to customers. I felt like I was an inconvenience rather than a paying customer. When I finally managed to place my order, the lack of enthusiasm from the employees was palpable.

The ice cream itself was a letdown. I opted for one of their signature creations, thinking it would be a foolproof choice. However, what I received was a haphazardly mixed concoction that left much to be desired. The ice cream was overly soft, bordering on melted, and the toppings were unevenly distributed.

As if that wasn't bad enough, the prices were exorbitant for the mediocre quality of the product. I couldn't help but feel like I was being taken advantage of. I've had better ice cream at half the price from other establishments.

To add insult to injury, the cleanliness of the place left much to be desired. Tables were sticky, and the overall hygiene of the preparation area was questionable at best. It's as if they had given up on maintaining even basic cleanliness standards.

All in all, my visit to Cold Stone Creamery was a regrettable experience. I won't be returning anytime soon, and I strongly advise anyone looking for a satisfying ice cream treat to explore other options. Save your money and your taste buds from this disappointment of a dessert...

I always loved going to this place for purchasing the ice cream cakes and regular purchaser of the family pack(everybody) ice cream. This evening(11/7/2024) around 7:30pm. I went with my kids to buy the everybody ice cream n there was young lady with glasses on and requested her for chocolate ice cream with size everybody and mentioned her my usual 6 toppings. She rudely answered back only 5 toppings will be served, I repeatedly mentioned it’s 6 toppings and also opened the Coldstone app and showed her it’s clearly mentioned 6 toppings but the lady was so rude that only 5 toppings will be put. I told ok and the moment she scooped the ice-cream.she did not even put the ice-cream into everybody box to measure the quantity and I requested her to do so and she was so rude and full of attitude to answer back inappropriately and she was not at all interested to serve the customers. I just told thank you and walked away from the store. Kindly have some well behaved polite n knowledgeable staff who knows what they are doing, otherwise business is lost due to such inappropriate behavior and inconsistent knowledge which will ultimately lead to losing lot of business for the owners at the expense of...