Cold Stone Creamery — Restaurant in Virginia

As a former employee, all I can say is that the managers here treat the employees horribly. Not only were multiple rules broken, but the managers had extremely unstable tempers when we were unable to complete tasks that we either did not have time to do, or were not told/taught to do. My coworkers and I (15) sometimes had to close the store alone (labor laws say we are not allowed to work past 7, I have gone home past 10:30 on many occasions). Once I even explained that my parents were waiting outside for about 30 minutes, and I was still not allowed to leave (past when my shift ended). Not only this, we would get literally yelled at (both in person and through the phone) when we weren't "fast enough", also on multiple occasions they would be unreasonably upset at us through our group chat. The managers also failed to recognize that the majority of their workers are high school students, who do tend to have lives beyond working for Cold Stone. They would constantly get upset at us for not being able to work certain nights, and would schedule us for days we specifically said we were not able to work (and later threaten us about firing when we explained we could not make it). Along with this, from my experience the inside of the store is extremely unsanitary. Another bad experience I have, which has been reviewed about before, is when me and another employee (both of us had been working less than a month and were 15) were required to close together, and the drain was flooding causing the floors to be flooded. The managers both were repeatedly calling us, telling us to "go faster" and that we were acting "unacceptable" when the two of us alone had to manage a Friday night filled with online orders, and even more customers in person. I just do not at all think teenagers should be genuinely afraid of their manager yelling at them or firing them over simple mistakes which can be fixed very easily, this place...

During a recent visit to a local ice cream shop, I experienced one of the most enjoyable and memorable dessert outings to date. The shop offered a clean, inviting environment with a warm, welcoming ambiance. The scent of freshly baked waffle cones filled the air, setting a pleasant tone from the start.

The staff provided excellent service—friendly, attentive, and knowledgeable. They encouraged sampling and offered helpful suggestions from their unique selection of artisanal flavors, including honey lavender, sea salt caramel, and blueberry cheesecake. After some consideration, I chose a combination that was both rich and refreshing, clearly made with high-quality ingredients.

The ice cream was presented beautifully in a crisp waffle cone and topped with a light caramel drizzle. Its texture was smooth and creamy, and each flavor was well-balanced and thoughtfully developed. The experience was enhanced by the calm, well-maintained interior space, which provided a comfortable and relaxing environment to enjoy the treat.

Overall, the shop delivered on all fronts: exceptional product, outstanding service, and a welcoming atmosphere. It is a place I would highly recommend to anyone in search of a refined ice...

From the moment I stepped into Cold Stone, the smell of freshly baked waffle cones hit me like a warm hug. The store was clean, bright, and filled with the cheerful sound of staff singing birthday tunes and mixing ice cream creations on the signature frozen granite stone.

I ordered the “Founder’s Favorite” in a waffle bowl – a heavenly blend of sweet cream ice cream, brownie chunks, pecans, fudge, and caramel. Every bite was rich and indulgent without being overly sweet. The texture was velvety smooth, and you could tell the ingredients were top quality – the brownies were soft and gooey, not dry like you find at other places.

For my second scoop (because how could I stop at one?), I tried a custom creation: cheesecake ice cream with strawberries, graham cracker pie crust, and white chocolate chips. It was like having cheesecake in ice cream form – perfectly balanced and refreshing.

The staff were incredibly friendly and patient as I debated my mix-ins. They didn’t rush, and they made my ice cream right in front of me with a smile, even tossing in a bit of showmanship while...