Gino's Ristorante Italiano — Restaurant in Virginia

The WORST!!! Currently on my lunch break, I decide to order a steak and cheese wrap. Plus an additional steak and cheese wrap to bring home to my man after work. Ordered online. In the special instruction section, I said NO NAYO on either wrap. Go pick up the food in this 100 °degree weather with NO working ac in my car just to have to come all the way back because the cook put mao on BOTH! 🤦🏾‍♀️ (sigh) What's the point of having a "special instruction " section if your not gonna read it?? I get back to the restaurant and explain the situation. Just for the girl to NEVER apologize for the mistake and the inconvenience that was caused. She just took the bag and said they will remake. To most people their probably thinking, "well at least their gonna fit it". I kindly said to the girl, "is that all"? With a confused look, she says, "I don't understand, we can remake or refund. I told her first you didn't even apologize.... and honestly, I want BOTH! The remake as well as the refund!! You making doesn't fix the inconvenience of it all. My break is coming to an end, you'll missed up my order. I had to drive all the way back. 🗣And MY CAR HAS NO AC. They refused. You only correcting the problem YOU created isn't fixing the inconvenience of it all. It should've been made correct the first time. But, seeing that you didn't, you should want to do a lil EXTRA! Apparently they don't know the meaning of customer service. It's YOUR MISTAKE, NOW YOU FIX IT!! NEVER AGAIN. I DON'T RECOMMEND🚫 #starving...

If you order the same item as someone else in your party, please make sure they write the different items on the bag and not on the clear plastic lid. We have twice now gotten orders confused when we order something similar and it's written on the clear plastic lid but you can barely read it because they write it in light green and two times now I have gotten halfway through my husband's dinner only to realize it was mine because they're similar but he gets meat sauce and I don't but since they don't put a lot of meat in there, I can't really tell, but my husband gets furious. So please make sure they are appropriately marking the bag and not the clear plastic lid. Their writing is illegible. The only thing I could make out was an M, so I thought it meant meat sauce, when it meant marinara.

Today I had to go in there a second time and get my husbands meat sauce spaghetti, because once again I got almost all the way through his, not realizing it was his. So when I went back in to get a meat sauce spaghetti again, I complained and they didn't seem to care. They didn't apologize and they still charged me a second time. We will never go back there and we were really good customers.

Thank you...

This is a spot located in a shopping mall. It looks as if it hasn't been renovated in awhile. But if the food is good, I don't mind a "hole in the wall" type of location.

I was in a rush so it drew me in with the single pizza slice offering. It's a seat-yourself spot, but perhaps they should try to keep better track of who enters first. A gentleman who arrived after me was assisted 1st. Then a few minutes later my order was taken. Again by ordering a slice of pizza I was hoping my food wouldn't take too long; however the gentleman who ordered fries and a chicken parmesan sandwich rec'd his for quite some time before mine.

I will say the slice of pizza is a generous portion. But it was a bit salty for my taste and the crust was not crispy.

I also ordered the tossed salad. It was a standard salad with fresh chopped greens, onions, tomatoes, and cucumbers.

I still gave the service 4 stars as there was only one server during lunch and she was doing the best she could

Also as a note, they do charge add'l (2 or 3%) if you choose to pay via cc

I did not have time nor desire to check the...