Jersey Mike's Subs — Restaurant in Virginia

Dear Jersey Mike’s Customer Service,

I hope this message finds you well. I’m writing to express my disappointment with a recent experience I had at one of your franchise locations in Chantilly, VA.

As a loyal customer, I frequently visit your Ashburn and Reston locations and have consistently received excellent service. However, while in the Chantilly area, I decided to stop by that location and was unfortunately met with a very different and upsetting experience.

It was clear the staff, including the manager, were under pressure—perhaps coming off a busy lunch rush—but that does not excuse the level of unprofessionalism I encountered. The individual preparing my sandwich was rude and visibly frustrated, and when I raised concerns about how my food was being handled, the manager failed to de-escalate the situation. Instead, he told me to “get out of his store.” When I asked if he was the owner, he admitted he was not.

I left feeling disrespected and disappointed, which is not what I’ve come to expect from Jersey Mike’s. This experience has unfortunately made it clear that I will not be returning to the Chantilly location.

I’m sharing this feedback in hopes that it will be addressed appropriately and that other customers will not have a similar experience.

Thank you for your time...

I agree with Johnny Thomas’ review on the cheese steak. WARNING ⚠️ is it even meat? The “steak” looked more like a sort of meat-soy blend. There’s no way that is meat. The color and texture of the “steak” was all wrong. WHERES THE PEPPERS? And very little onions. The bare minimum that would be on a cheese steak sub where it could even be called a cheese steak sub. This is definitely an independently owned Jersey Mikes. The name should be changed to Mumbai Mikes because there is nothing Jersey about these subs. You’ve been warned. (The place was empty at lunch hour. Apparently the locals already know...

The Food is good. The turkey sub is a house hold favorite, and you can't go wrong with any of the cheese steaks. On their 03/31 donation drive, we placed orders at the Chantilly branch and after having waited outside for 20 minutes, I checked inside and was told they were "out of bread". They offered a refund or take wraps instead. We were hungry and reluctantly went with the latter. Many other customers canceled their orders. For a day where all sales were intended to be donated, this was massively disappointing. If they do this again, I hope they're better prepared for the...