Jersey Mike's — Restaurant in Virginia

I don’t know what’s wrong with this location. Im quite fed up with my experience here. It is literally only this location that I have problems with. I always order a chicken Philly. Since I can’t eat onions, I like to sub it for mushrooms. They can never make my sandwich right. They forget to add the mushrooms or they forget to take out the onions, or they take out the peppers entirely. The employees like to tell me, “you didn’t tell me that” or “you never said hold the onions” blah blah I’ve heard every condescending excuse. They don’t speak to me with any form of respect, nor do they offer to remake my sandwich. Its always someone different.

Thankfully my coworkers order the same thing, but they don’t mind the onions, so I just give it to them and I order another sandwich. I’ve been to this location at least 6 times for lunch and it happens every time, it’s mind boggling. I’m here for a quick bite for lunch and it’s back to work. I don’t have the time or patience to argue and cause a scene for a sandwich.

And when my sandwich is made for a second time, ingredients are never properly distributed. Every bite should have cheese, chicken, peppers, mushrooms, and bread. I get sandwiches with the cheese concentrated on one side of my sandwich, mushrooms concentrated on 1/2 my sandwich, chicken only on 3/4 of my sandwich, and peppers are concentrated in one part my of sandwich. This seems to be the case for my co workers sandwiches as well.

I never have this problem at any other Jersey mikes location. Anytime i go to any other Jersey mikes location, my sandwich is made as ordered, ingredients are properly distributed, and I leave a happy man. I’d like to continue coming here, as it’s a convenient location when I’m traveling to and from work. But man I do not support this location...

I’ve always enjoyed Jersey Mike’s food, but my recent experience left me disappointed. I ordered a sub for lunch through the app and went to pick it up. When I arrived, I gave my name to the employee and waited patiently. Two other customers came in after me, and they received their orders without issue. However, when my order was ready, the employee hesitated and said, “Oh, I wasn’t sure if it was DoorDash.”

I couldn’t help but feel that this assumption was based on my appearance. I had clearly stated my name and was there as a customer who ordered through the app—not as a delivery driver. The hesitation and comment felt dismissive and gave the impression of a microaggression, as though my identity was being unfairly tied to a stereotype.

I understand that mistakes happen, but this experience made me feel singled out and uncomfortable. I hope Jersey Mike’s staff can be more mindful in the future to treat all customers equally and avoid making assumptions based...

Terrible. Friday 2/11. Online order promised at 6:08. Finally received last part of order at 6:58, and a lady was still waiting for her order promised at 5:45. Part of my hot sandwich order was ready at 6:40, but had to wait for the last part. When I got home, 2 of my sandwiches were wrong. There were 6 others waiting for online orders. The 3 workers (woefully understaffed for a Friday night) were serving the people in line and not filling online orders. The young lady at the grill did not seem to have any organized way she was filling orders (filled my 3 sandwich order over 30 minutes). Obviously some of my order was cold when I got it home. This indicates a lack of training. And where was the owner and manager? If someone couldn't work, I would expect then to try to fill in. I will not...