Jimmy John's — Restaurant in Virginia

I work at the Tax Ladies (I go by Kay), and my boss Treat has been ordering from this Jimmy John's for years. I mean that quite literally haha. My boss eats there so much that I had an awesome and hilarious conversation with a wonderful person by the name of Sam that answered when I placed the order for delivery. They knew her order more than I did (down to the switch of root beer to 'healthier tea'). It was lovely and refreshing to be able to experience such a platonic conversation in this busy world- if only for a few minutes. Sam if you're reading this, THANK YOU, you have amazing customer service and it will be a pleasure for sure to speak to you again! (Also, speedy delivery, very polite delivery driver....

Placed an order online for delivery. Received notice my order would be delivered by Grubhub. Waited over an hour contacted store and was advised the driver left 30 mins ago and too wait longer. The grubhub app kept changing drivers that were picking up my order. After about 8 different drivers I contacted store and was told the store driver called out sick and they were using grubhub. I never received my food or my money back after contacting the store. Will never order jimmy John’s again. Maybe the store should just turn off delivery options if they have to rely on companies like grubhub. Never had any issues with store employees or store drivers. Congrats on using Grubhub, you...

I order delivery from this place on the reg (lookup my name if you work at JJ) since I moved to Cville a couple months ago and this shop RARELY gives you the right amount ingredients if you select “Extra” or “EZ” in the app. It’s getting ridiculous. I’ll put extra on everything now because these guys skimp out so often it’s if they see “extra” they don’t care at all. I WFH full time and am now looking for a more reliable goto delivery option. I spent thousands at my last local JJ and even considered delivery proximity for picking where to live. This has happened on my last 3 orders and is such a let down. Extra should mean extra or take the option off so customers don’t...