Starbucks — Restaurant in Virginia

This is by far the worse Starbucks I’ve been too. On a normal day it’s tolerable. However, there is a tall gentleman that is a shift supervisor, if you walk in and he’s working. Just turn around and try another store. You will recognize him by the stupid way he wears his hat. On two separate occasions I’ve had to ask for my money back because the order is taking longer than it should. Customers waiting and he is always busy talking and distracting other employees. You can see the frustration on their faces while he does it. On the first occasion, I even told him exactly how I felt and reminded him that if he’s going to be a supervisor, it’s his role to set the example and lead. I gave it a few weeks and tried them again. 15 minutes had passed and still no drink, meanwhile all my food items got cold. I demanded a refund again. An employee had just walked in and tended to my request. In front of me the supervisor told him in the future never do that again without checking with a supervisor. I spoke up and ask him if he really was trying to correct the actions of the only person that tended to my needs and if he thought that was appropriate to do right in front of me. As usual he gave me a blank stare as if he is under the influence of something. I also want to point out that I go to Starbucks everyday, visit stores in different cities and states and this is the first store where I’ve encountered multiple issues and they seem to be stemming from the same person. If I was the manager he would be demoted at best...

Update: I'm changing my review again to five stars. Starbucks now has a prominent sign requiring masks consistent with the Virginia state mandate. National and local leadership listened to me and others and have acted with social responsibility. Previous post: Starbucks is now displaying a sign at their entrance requesting that customers wear a mask. This is a great improvement over their previous barely visible display. Because they have improved socially responsibility, I am increasing my rating and will purchase items again. To those age 18 - 35 and prime Starbucks customers, I implore you to wear masks, which reduce transmission of corona virus by 70%. When you wear a mask, you are showing you care about grandparents, people with heart and lung conditions, and people going through cancer treatment. Albemarle County cases are on the rise, so now is the time to get serious rather...

I’m super confused with how this location gets such good reviews. I’ve never seen a slower Starbucks drive-through. I’ve been to this location several times now and always have to wait at least 15 minutes in line. When I do get to the window I have to wait another 5 minutes for my order. One day I only had one car in front of me and it still took way too long. Aside from that I don’t feel like the staff is very customer service oriented either. It’s one thing to make someone wait a long time for a service/product. It’s another thing to not apologize or even be nice to the customer when they get to the window. It’s just weird and unlike any other Starbucks I’ve been to. The Starbucks next to Harris Teeter is much better if you’re heading that way anyway. It’s also...