Papa Johns Pizza — Restaurant in Virginia

I ordered my pizza online, a carryout special price, and chose no-contact/curbside delivery (because, you know, pandemic). The pizza tracker said it and was ready so I went to the store. I parked right in front of the main window, there are no other customers (it's 9:30pm on a Thursday 11/12/2020), and called the store to let them know I'd arrived. The guy who answered the phone - it's like he wasn't even listening - I told him I'm here to pick up my order, he thinks I want to place an order. At one point I'm like "I'm literally looking at you on the phone with me through the window 15 feet away". He just kept telling me to come inside. I open the door and stand in the doorway. He's still confused. Finally he asks the name on the order, a lady hands him my pizza box and he holds it out to me from behind the register. Normally, that'd be fine. But it's a global pandemic and I chose curbside/no contact. Other restaurants are walking out to your car and putting the food in the car - no touching, no talking, no signing, and NO...

I've ordered from here dozens of times by now and maybe once every 4th or 5th order some (typically minor) issue occurs. So far these have included delivery of burnt toppings, ignored requests for toppings, and argumentative and flat out rude delivery drivers. One driver yelled at me because he didn't read the instructions i left to find the entrance - AND he messed up the integrity of the pizza itself. Another driver banged on my door after midnight hard enough to wake my neighbors, and left the pizza on the ground and walked away.

The restaurant promised to credit my account for some of these instances over the last couple of years but I've only actually received it once. They've benefited from me being laid back over all of this time but enough is enough now.

On a positive note, MOST deliveries have been pleasant, speedy and correct. Interactions with management has never been an issue (aside from the unkept promises of...

I've lived in the area for ~8 years but only visited this location twice now. I haven't been to a PJs since their decline maybe 10-14 years ago, however the wife wanted to try a place that was different (she never had PJs).

Online order, easy. Prices aren't super but not bad by any means. It's chain pizza so you know what to expect. It's nice that every pie comes with a pepperoncini pepper (yum) and a garlic butter dipping cup whether you purchase one or not. The garlic stuffed crust is pretty good. I recently got Domino's stuffed crust and while it's okay, I prefer this, at least the garlic.

Location is pretty clean and modern inside though only for counter orders/takeout. They're open later than most places which is a plus. Service is pretty good too. Evening online order was ready for pickup at the counter, pie in hand, in about 12 min. Menu overall isn't the biggest or best but reliable. I'll likely be coming...