Papa Johns Pizza — Restaurant in Virginia

I run a summer sport league. Last year I ordered about $200 worth of pizzas (20 or so). This year I wanted to do the same thing. I kept last year's receipt so on August 10 (Wed) I called asking for a manager. I spoke to John. I explained what I wanted and that I had last year's receipt and to just repeat the order for this year with an updated price quote. He remembered the order because he put it in last year. So he asked me to email the receipt to the store email address and they'll take it from there. I emailed the receipt plus address, date & time (8/15/22 7:45PM), contact name and phone #. No one confirmed via email or phone so the next day I called back. Someone at the store said that John was the Fort Eustis store. I called him there and he said that he would get someone to confirm from that store. Nothing. I called on Sunday and spoke to a manager named Sean. Explained my exasperation. I told him I need it for tomorrow/Monday multiple times. He confirmed that he will work on it now and confirm. He called back later and confirmed it. Come Monday at 7:59PM, no pizza. I called and they said that they had put it in for TUESDAY! I am ordering from Dominoes from...

This place is 1.8 miles from my house and apparently they don't deliver after dark and they never have. Yet they mail me coupons continuously, the system online says that I can order and I am successfully able to order. And my neighborhood is safe. The police patrol from 6pm-6am nightly. Then Hannah and her matter of fact attitude spoke to me in a tone as if it made no difference to her whatsoever. So much for good customer service. If I cant order pizza after dark then I wont be order at all. Daylight savings time is around the corner which means after dark will be 5pm. I will never eat from this Papa Johns ever again. I will be order from other mom and pop locations that will actually deliver here.

UPDATE 9/8/2015

I have confirmed four (4) other pizza locations in the same area that will deliver to my address after dark with no problem. So the next time I want pizza, I will be happy to place my order with one of these four (4)...

I want to start by saying that I normally love Papa John's. My last order was...lacking, however. The pizza itself wasn't properly cooked, it could have used another few minutes. However, to their credit, it had what I asked for on it. I ordered a spicy garlic sauce to go with it, and a marinara as well. I got both of those (which I paid extra for). What I didn't get, however, was the normal garlic sauce and pepperoncinis that come free of charge. Both of which I appreciate and use. I essentially got charged for something they'd have put with the pizza anyway, and shorted a couple peppers.

That said, the pizza was delicious and I don't regret ordering it. Be mindful, though. You may not get quite what you expect.

I should mention that the driver didn't read the instructions. Not a deal breaker, but worth...